Consultant: Finance & Insurance (Car Sales)

Requirements: 

• Matric
• Appropriate NQF 4 qualification with minimum 60 FAIS credits or equivalent (if employed as F&I before Dec 2008)
• Retail Insurance Qualification and/or Generic qualification per Board
• Notice 105 of FSP (New F&I Business after Dec 2009)
• NCA accreditation
• Valid driver’s license
• FAIS and FICA Compliancy
• Broad financial knowledge (APU, APL)
• Well-developed understanding of relevant legislation
• Well-developed knowledge of products and services related to the branch
• Technical knowledge of all business processes and tasks related to the branch (functional Bank mandate expertise)

Responsibilities: 

• Finance Process
• Facilitate the arranging of finance for all branch customers
• Upon receipt of sales lead, assist customer in completing the finance application form
• Request FICA documentation from customer verified as per bank requirements
• Upon receipts of completed application and relevant documents, capture customer information on the Fusion system within 1 hour
• If deal is approved by bank, submit FICA documents for validation immediately
• If deal is declined by bank, renegotiate finance with customer (e.g. larger deposit, cheaper car, less finance products, combined income, lower interest rate)
• Inform customer of outcome and explain approval criteria
• Inform Sales Representative of outcome
• Authorize costing sheet for the Sales Representative to invoice
• Deal file to be signed as all deals must be sighted by the Consultant: F&I Car Sales
• All documents are filed in the Deal file and placed in storage
• Ensure adherence to the POPI Act
• Administration
• Resolve queries within same day or escalate to Manager
• Complete and submit month end report by 1st working day
• Filing of FAIS / FICA documentation is maintained as per ICE standard
• Manually signed warranties to be submitted to  F&I Department by 3rd working day monthly
• All warranties to be incepted on the Fusion system Sales of Second Gross Products
• Market and sell the optimum range of value-added products by determining customers needs and informing them of the product range available as per FAIS requirements
• Inform customer that comprehensive insurance quotation will be obtained externally and to expect phone call from provider, if applicable
• Capture insurance lead in the Fusion system
• Before closing the deal, summarise the products sold and resolve any queries as per FAIS/FICA requirements
• Request outstanding original FICA documents and insurance confirmation from the customer, prior to delivery of vehicle
• Inform customer of accepted methods of payment (e.g. EFT, bank cheque)
• Manage and promote the F&I process within the branch