SUMMARY:
NOW RECRUITING - CONCIERGE
We are looking forward to receive your online application!
POSITION INFO:
The Manor House is now accepting applications for a Concierge. This role will offer you 5-star experience, career and personal development.
The ideal candidate will strive to deliver a level of personalised service that exceeds the expectation of the guest, have excellent communication skills, and must be able to work under pressure, be able to multi task, not shy away from hard work, and have a keen eye for detail.
A minimum of Grade 12 or equivalent, a valid driver’s license with PDP with 2 - 3 years’ experience in a 5* Hotel in a Front Office / Reception / Porters or F&B environment is required. The ideal candidate must be computer literate.
Working knowledge of Opera/Micros/Fidelio would be advantageous. A Butler certificate or similar qualification would be an advantage.
The ideal candidate must have:
- The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
- The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
- The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
- The ability to properly handle incoming and outgoing mail packages and e-mails.
- To stay self-informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
- The ability to keep Senior Management well informed of any guest’s concerns or complaints, and action taken.
- The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobby.
- The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., car rentals, flowers, tours).
- The ability to work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
- The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.
- The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights).
- The concierge must make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests’ requests.
- The knowledge and ability to set up and serve meals and drinks, (rooms, restaurant & pool area) tea and provide a canapé service and the clearing thereof.
- The ability to maintain service areas (bar and kitchen) to 5* standards of cleanliness at all times.
- Duties include stock takes on a daily basis and the management of stock levels.
- Inspection of rooms prior to guest arrival, turndown and daily checking of rooms with an impeccable eye for detail.
We are looking for candidates who have their own accommodation in George / surrounds, who are flexible if overtime is required, and who are fit and able to carry out the normal responsibilities attached to this role.
Application Process:
Closing date: 29 September 2021
How to apply:
You can apply online at --------Please upload your CV here-------->
PLEASE NOTE:
The Company’s Employment Equity Plan will be taken into consideration with all appointments.
Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
