Compliance Officer (Parking Services)

SUMMARY:
Analysing System Data correlating to equipment system reports, Smartpark To analyse the fundamental

POSITION INFO:

Purpose of the Job:

Analysing System Data correlating to equipment system reports, Smartpark

To analyse the fundamental revenue of the portfolio/account in terms of the portfolios/accounts managed. Ensure all aspects of revenue control are reviewed, analysed, and exceptions reported on. Further investigations are to be performed in these areas.

KEY RESPONSIBILITIES:
• Enforce the Company’s Disciplinary ‘Code of Conduct’
• Ensure that Personnel are in full compliance with standard Company Policies / Procedures / Regulations
• SOP Compliance: Ensuring staff compliance with Standard Operating Procedures
• Monthly Drum Reconciliation: Reconciling drum counts on a monthly basis
• Random APS Checks: Conducting random checks on Automated Payment Systems (APS) during the month
• Cash Handling: Monitoring cash refilling versus system reports and ensuring the accuracy of the office safe float
• Reimbursement: Ensuring reimbursement processes are done correctly
• Office Safe Float: Regularly checking the office safe float
• SmartPark Capturing: Ensuring daily data capturing on SmartPark systems
• SmartPark Banking: Daily banking on SmartPark systems and performing checks
• Site Banking: Managing daily or weekly site banking, especially if sites conduct off-site banking
• Register Usage: Ensuring registers are in place and used as required
• Reports Monitoring: Monitoring daily reports on SmartPark, including Monthly Summary of Revenue Reports and
Daily Blind Count Reports
• Month-End Reporting: Preparing and submitting month-end reports, cross-checking against SmartPark records
• Full Site Audit: Conducting comprehensive site audits.
• Weekend Visits: Visiting sites on weekends as needed.
• Night Visits: Conducting night visits to sites as necessary.
• Query Investigation: Investigating and addressing any queries, and informing HOD/KAM as appropriate
• Credit Casuals: Ensuring quotations are received and payment is received before creating vouchers for credit
casuals
• Log Book and Petrol Usage: Monitoring log books and petrol usage
• Month-End Checklist: Conducting various checks and reconciliations to close off the month accurately
• Check SmartPark balances with source documents to close off the month [SmartPark vs. system reports],
balances with BVR., balances with Credit Cards
• Check the client listing balanced against the aging
• Check CPM sends Pay stations recon and float count for month end and sends the card key recon
• Check ticket stock recon was sent
• Other Audit/Admin Functions: Handling other audit and administrative functions related to SmartPark and site
operations.
• Ticket Management: Managing and ordering site tickets and ticket rolls.
• Profit Management: Monitoring profit margins, deployment vs. rosters, leave management, biometrics, OTP
(One-Time Password), and addressing any discrepancies or issues (e.g., chasing missing data).
• Staff Matters: Handling general staff matters, including uniforms and name tags.
• Equipment Issues: Addressing equipment issues, including 1st and 2nd line maintenance.
• Staff Training: Conduct training sessions for staff, ensuring they are familiar with registers and Standard
Operating Procedures (SOP).
• Client Listing: Maintaining and updating client listings, monitoring aging, and addressing issues such as blocking
cards.
• Monthly Card Backups: Performing monthly backups of card data.
• Radio Management: Managing base radios, radios, batteries, antennas, and charging units, maintaining a register
for these items.
• Site Walks: Conducting audits on equipment, staff, and signage during site visits.
• Email Correspondence: Daily communication with the Head of Department (HOD) or Key Account Manager (KAM)
regarding which sites will be visited.
• Stationary Management: Managing and ordering site stationary on a monthly basis.

MINIMUM REQUIREMENTS:
• Matric Certified
• Relevant qualification will be advantageous
• Driver’s License Code 08
• 3- 5 years of experience in the Parking Industry
• 3 years of direct Supervisory/Managerial experience
• Working day and night shifts are a definite requirement
• Analyse data for exceptions, including movement, drainage, float, reimbursement, banking, and other revenue
control mechanisms.
• Analyse and review all alarms triggered from a car park
• Solid Computer Proficiency (Excel/Microsoft Office/Word)
• 2- 3 years Client Liaison Experience
• Proven track record in dealing public relations and dealing with Clients
• Knowledge of the Parking Industry regulations including Operational and Client requirements

COMPETENCIES:
• Excellent verbal and written communication skills
• Service Excellence
• Honest, reliable and trustworthy
• Ability to work under pressure
• Deadline driven
• 
• Must be able to work in a fast pace environment
• Must have good Mathematical skills
• Good Telephone etiquette and communication skills
• Handle and resolve customers’ complaints professionally
• Must be able to execute instructions effectively and professionally
• Attention to detail
• Ability to generate reports
• Excellent reporting skills
• Strong problem-solving abilities, and the ability to handle high-pressure situations

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