Complex Manager

Complex Manager

As the Complex Manager for Village N Life the candidate must ensure that all projects and all facilities departments across the group (currently over 9 hotels and apartment buildings) are running smoothly and efficiently. All properties departments to be held to the same level of standard and efficiency and that all projects across the group are completed within a reasonable timeframe and to the required standards. The ideal incumbent will have a minimum of 8 to 10 years building management experience with a sound understanding of general electrical, HVAC, plumbing, security etc. services.

The candidate must be committed and supportive to the department as well as all staff members in the team. This candidate must have strong leadership qualities, administrative skills, be budget conscious and complete all tasks and projects within deadlines.

What you will need:

• Minimum Degree or Diploma in Facility Management or extensive trade qualifications
• Minimum of 8 or more years of related work and experience
• Must understand and be able to manage power systems, IT cabling, basic construction, alarm systems, Gardening Maintenance, etc.
• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Excellent team player
• Ability to interact with internal & external stakeholders at all levels
• Be able to work in a pressured environment.
• Be able to complete tasks quickly & efficiently.

What you will be doing: (Inc. but not limited to)

• Engage with executives and various departmental mangers to gain insight to the business operations changes, trends and outlook, align or position resources accordingly.
• Identify value added opportunities and make proposals or presentations to the EXCO.
• Mobilize internal and external resources to support facilities activities.
• Ensure regulatory and corporate compliance by establishing relevant structures, benchmarking and monitoring tools.
• Conduct annual Conditioning Surveys.
• Initiate, monitor and control Preventative Maintenance Programs.
• Ensure all rooms are in 100% working condition and up to expected standards
• Back-of-house areas to be at same standard as front-of-house areas.
• Conduct monthly stock takes and sign off asset list.
• Ensure Key Procedures are adhered to.
• Lead in disaster recovery and emergency planning.
• Ensuring that safety procedures on property is followed by all staff (including access to the property, CCTV, access to the units)
• Ensure the team consists of qualified emergency personnel – Fire Fighters, Health & Safety Officers, First Aiders.
• Ensure all fire prevention equipment is serviced regularly.
• Ensure all security equipment is in 100% working condition.
• Interact with planners, architects and other external service providers, suppliers and vendors.
• Set up procurement standards.
• Support the HR function across the group facilities and operations platforms.
• Working knowledge of the BCEA and LRA.
• Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.
• Staff Management Ensure direct subordinates for ensuring adherence to Standards for: advice, guidance and technical support to subordinates, for development of subordinates, for HSE maintenance, for administration of staff and appropriate record keeping. · For ensuring relevant procedures and work instructions are up to date, thereby maintaining a system of internal control. · To comply with the relevant requirements.
• Manage contractors and check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies.
• Monitor Sub-contractors on-site in order to ensure that they obey Safety Regulations and that their equipment and procedures confirm to the clients Standards.
• Draft and implement new and current SOP’s to enhance the cost effectiveness and efficiency of all facilities.
• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences.
• Exposure to Building management and related systems.
• Knowledge of SLAs and managing of existing contracts
• Ensure that Health and Safety equipment and everything necessary in this regard is in order and maintained.
• Reasonable knowledge of the Occupational Health and Safety Act and other relevant acts – including safety, fire and emergency procedures.
• Conduct safety visits, mini safety audits on a regular basis and assist with all Risk Assessment Plans across the group in order to ensure compliance with safety Regulations
• Management level knowledge of Space Planning and Project Management
• Prepare logs and defects and receive logs from other departments in order to ensure that all relevant items are corrected timeously.
• Liaise and organise field work, co-operating closely with all departments and other service providers in order to ensure a smooth and cost-effective execution of work.
• Account for materials used paying particular attention to surplus materials which are correctly allocated in order to ensure compliance with budget requirements. ·
• Initiate the necessary completion certificates on termination of maintenance, ensuring that at each stage correct signatures are obtained. HSE requirements ·
• Reports all accidents and incidents within section promptly and ensure that formal written reports on all accidents are made timeously to ensure accurate reporting of incidents.