Community Manager

SUMMARY:
One of the leading Real Estate companies in South Africa is looking for a Community Manager

POSITION INFO:

Job Purpose

The Community Manager will be responsible for creating an all-around-amazing customer-journey experience through value propositions that enhance their tenant experience. Responsible for building and maintaining strong relationships and a sense of community-attuned to tenant needs. Develop innovative customer add-on services through collaborative and financially astute business opportunities.

Education & Experience

• Bachelor’s Degree or equivalent
• 5+ years’ experience in operations, ideally in hospitality or customer services

Key Responsibilities

Operations

• Analyse, gather, and enlists the relevant service/amenities that are required within each building and/or area
• Address day-to-day tenant issues including coordinating and managing building related services as necessary
• Partner with organisations on services that will add value to their existing clients and their employees
• Negotiate and manage Service Level agreements with these organisations to ensure the quality and presentation are aligned with the company’s brand
• Ensure cost effectiveness of these services
• Develop a model to ensure these services are attractive and cost effective to existing clients while still cost neutral to the company (where possible)
• Connect with local organizations/tenants and attend networking events to promote the company’s community and identify potential service providers

Hospitality

• Develop relationships with tenants and proactively gather information on their needs to identify both the company and tenant services that could help them achieve their goals
• Identify and execute opportunities to connect tenants with each other
• Support the planning and supervision of educational, professional, and personal development events based on tenant needs
• Ensure a gracious arrival experience for all tenants, prospective tenants, and guests
• Recommend best practices to your General Manager for the benefit of the broader company related to tenant experience, new deals, hospitality services, operations, events, and training

Please apply directly, by clicking on the apply button or visit hr-advance.co.za for more exciting opportunities.

If you have not had any response in two weeks please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

NB! This job is now closed. You can apply for other jobs by uploading your CV.