Commercial Manager

SUMMARY:

A renowned freight and logistics company has an opportunity available for a Commercial Manager to be based in Cape Town.

POSITION INFO:

Day to day operations

• Core responsibility: Sales Team and Customer Services Team. To lead, drive and exceed profitable growth - ensuring sales targets are aligned to the company''s strategy
• Analysing sales performance; daily and weekly review meetings - ensuring that the team is focused and driven
• Lead role in sales ensuring the promise on budget is delivered
• Assessing profitability and opportunities
• Assuming a lead role in solving commercial issues that may arise
• Involvement in asset management  and utilization
• Emphasis to be placed on increase of Sales and Sales Target
• Assisting in the completion in annual Budgets and the maintenance thereof
• Monitor and measure the delivery network  - investigate deliveries in order to maintain the KPI standards
• Daily report to General Manager with emphasis in point form of the above
• Ensure that Company Policy and procedures within the branch are adhered to
• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs
• Prepare contingency plans in cases of operating system failure on Parcel Perfect

Manage customer relationships

• To ensure every contact with an internal or external customer is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of our customers immediate and future needs
• Business retention - expand and further develop existing Client base
• To ensure every contact with an internal or external customer is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of our customers immediate and future needs
• Business retention - expand and further develop existing Client base

Operational Management

• To evaluate the operating procedure planning during the process flow using Parcel Perfect
• To maintain the Express Parcel Perfect billing system in immaculate condition. This includes the smooth running of the billing and invoices
• To ensure that all operational procedures are maintained in excellent filling order, database on Parcel Perfect is kept in order and cleaned out where necessary
• Ensure that all inbound shipments are processed accurately and timely according to the company
• Express procedures and ISO. Managing and sorting in the correct service products, monitoring of consignment and all deliveries are made on time every time
• Ensure that checks are done according to policy and procedure
• Manage the correct hand in of all outbound shipments on the Express network
• Ensuring that security checks are properly conducted and holding back any shipments and paperwork that cannot be properly accounted for
• Processing all outbound shipments, meeting and relevant cut off times as agreed
• Processing all outbound material as per the Express Operating Procedures and Parcel Perfect 
• Managing and sorting in the correct service products, monitoring of shipments are delivered on time in full

Staff Management

• Participate in the recruitment and selection of staff and agree performance standards with new and existing staff
• Appraising their performance and thereby identifying needs on a regular basis
• Developing staff by coaching and on the job training and implementing training in Conjunction with the training department
• Encouraging high levels of motivation and enthusiasm amongst staff members and handling disciplinary matter when require​

Management of customer accounts

• Compile weekly / monthly billing reports on sales accounts and the exact amount of business and potential business generated by these accounts
• Providing evidence of weekly finance meetings held with the customer - if / when necessary
• Follow up and conclude outstanding debtors

Security Management

• Upholding strict, effective security and billing procedures to ensure our existing and future customers can safely utilize our service

Adhoc

• To assist in other departments and with other functions from time to time as the needs of the business dictate
• To assist the General Manager and Regional Director when applicable with functions outside of the job description to ensure the Billing and Accounts Operation runs effectively and efficiently according to network standards required

NB! This job is now closed. You can apply for other jobs by uploading your CV.