Commercial Administrator - Exports

COMMERCIAL ADMINISTRATOR - closing 29 July 2022

Commercial – Exports Department

Accountable for specialist outputs and initiating changes in policies, procedures, standards and services within inter-related functional areas of responsibility. This role will work with various closely related concrete variables, requiring an understanding of the theory or practices underpinning inter-related functional processes.

Job Purpose

This role is accountable for delivering specialist outputs with the exports function and supporting on the successful execution of the exports strategy.

Key Accountabilities and Outputs

Marketing, Sales and Customer Lifecycle Management

• Drive growth and stakeholder satisfaction by providing efficient assistance with export, On-Premise (QSR) and Off-Premise (PFM) related queries, requests and complaints
• Establish and maintain relationships with key stakeholders within Export Channels, On-Premise (QSR) and Off-Premise (PFM) entities
• Ensure that Sales Order Creation and Management are optimised for Exports, QSR and PFM customers
• Provide support with activities across other functions to coordinate delivery to Export, On-Premise and Off-Premise stakeholders
• Ensure the availability of timely and accurate customer and sales information

General Operational and Financial Management

• Actively participate in operational planning and budgeting processes
• Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems
• Ensure adherence to operational and financial frameworks of practices, processes, standards and controls
• Control cost and take the necessary action to mitigate any financial risks or non-compliance

Qualifications and Experience

• Grade 12 / Matric / NQF level 4 (Essential)
• Up to 4 years experience (Operational Execution) Proven administrative ability
• Understanding of commercial requirements
• Good with numbers and analytics
• Good communicator
• Robust IT Skills

Key Qualities

Communication

• Routine communication in connection with instructions, requests or normal work tasks

Problem Solving

• Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.

Relationships Maintained

• Others in own work area

Behavioural Competencies

Accountability

• Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track.
• Prepares a roadmap for success.
• Ensures that all who need to know, are clear about the plan.
• Takes full responsibility for own actions and outcomes, including mistakes.
• Always acts in the company’s best interest, regardless of whether it is difficult or unpopular.
• Ensures others are on track for achieving their goals.

Collaboration

• Helps others with their work.
• Meets commitments to team members or others in the organisation.
• Actively contributes to team discussions and the accomplishment of team work plans.
• Shares expertise and resources to help others address their needs.
• Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.
• Actively keeps all stakeholders informed.
• Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team’s direction.

Continuous Improvement

• Increases performance expectations when success has been achieved
• Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.
• Finds ways to fast-adapt improvement ideas to work processes
• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Decision Making

• Organises information to make it easier to analyse or see trends.
• Anticipates consequences and formulates alternatives.
• Establishes clear decision criteria for making informed choices.
• Seeks relevant information to better understand situations and problems.
• Conducts appropriate analysis; neither makes snap decisions or over-analyses.
• Sees relationships between various facts, figures or other information.

Knowledge of Business

• Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current
• Describes the important impacts that one has on the success of one’s functional area and on company results; demonstrates a knowledge of the customers business
• Uses business understanding to make sound decisions and influence the decisions of others