Collections Manager

Recruiter:

Network Recruitment

Job Ref:

NPr003305/Monya

Date posted:

Tuesday, February 17, 2026

Location:

Johannesburg, South Africa

Salary:

480000 Annually

SUMMARY:
A leading organisation undergoing a strategic collections restructure is seeking a highly skilled Credit & Collections Control Manager to take ownership of financial control, early-stage arrears management, and the coordination of an External Debt Collector (EDC). This role represents a fundamental shift from traditional people-heavy collections management towards a technical, systems-driven, governance-focused function.

POSITION INFO:
Due to the changing arrears profile of their customer book, this client has redesigned its collections operating model. Internal collections will now focus on customers from current to 2 months in arrears, while accounts older than 30 days will be escalated to a pre-legal External Debt Collector (EDC).

Duties & Responsibilities:

Financial Control & Allocations:
- Daily payment allocations and matching against bank statements.
- Managing exceptions: Unidentified payments, partial payments, and reversals.
- Enforcing allocation cut-off controls.
- Oversight of refunds and repayment processing.
External Debt Collector Coordination:
- Daily/weekly handover of accounts to the EDC.
- Monitoring performance, recoveries, and disputes.
- Managing escalations, recalls, and customer queries.
- Ensuring SLA adherence.
Internal Early-Stage Collections Oversight:
- Supervising ±2 internal agents.
- Focusing on accounts 0–2 months in arrears.
- Preventing unnecessary escalation to legal recovery.
- Supporting debt consolidation workflows.
Reporting & Risk Management:
- Daily arrears movement analysis.
- Weekly collections performance reporting.
- Identifying systemic risks.
- Maintaining SOPs and contingency plans.

Experience & Qualifications:

Minimum Requirements:
- 5–8 years’ experience in credit control, debt collections, or financial operations.
- High-volume payment allocation & bank reconciliation experience.
- Strong financial administration & control discipline.
- EDC/legal collections experience.
- Escalation & dispute management.
- Regulated/compliance environment experience.
- Advanced Excel & systems proficiency.
Preferred:
- Finance/Accounting/Credit qualification.
- High-risk collections or restructuring experience.

If you’re looking for responsibility, exposure and growth in a business that moves fast and expects results, this role will stretch you; and reward you.

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