Cloud DWH Operations & Service Consultant

SUMMARY:
Contract Ends - December 2024
Home / Pretoria/Midrand rotation

• Supporting Use Case Customers
• Consulting for Use Case Onboarding
• Monitoring of Data Synchronization jobs 
• Cost Monitoring Reports to Use Cases
• Further technical implementations like M2M Authentication for applications, data traffic over VPC
• Integrate application process within Data Portal (automated Use Case Setup triggered by Data Portal)
• Documentation Product Depot (Confluence)
• Documentation YPA
• Executing standard service requests (service user lifecycle etc.)
• Compiling of user and operational manuals
• Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
• Enhancing and editing process documentation
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
• Close collaboration with 3rd Level Support/Development and SaaS vendor teams

JOB DESCRIPTION:

NB! This job is now closed. You can apply for other jobs by uploading your CV.