Client and administration officer

ADVERTISEMENT FOR POSITION: CLIENT AND ADMINISTRATION OFFICER

An established physio practice, in Fearie Glen Pretoria, is looking for a client and administration officer to be part of their dynamic and energetic team.

Overview of job:

To provide professional services to the practice clients aiming to expand their satisfied customer base and grow the business through innovative initiatives within his/her area of responsibilities.

Duties:

• Schedule and confirm patient appointments and follow up appointments.
• Ensure that patient appointments are on schedule and to notify the physiotherapist of any changes.
• Ensure that all forms and policies are fully completed and signed by patients before treatment. All documents must be explained to patients if there are any queries.
• Maintain patient files and accounts by obtaining, recording and updating personal and financial information electronically (Currently using platforms Kudu and Setmore).
• Obtain revenue from patients after their appointment, before they leave and forward invoice to medical aid if necessary.
• Prepare daily reconciling of payments for practice manager to sign off.
• Dealing with debtors and creditors by managing and resolving outstanding payments including medical aid.
• Verifying the receipt of supplies, keeping true and just record and filing of all invoices received.
• Manage and update the practice website and social media pages and suggest content.
• Follow up on leads form various electronic and social media platforms
• Perform day-to-day administrative functions and general office duties or requested by practice manager.
• Ensure high standard of cleanliness and hygiene at the practice by ensuring the room is cleaned and linen changed after every patient according to covid protocol.

Requirements and Skills:

• Matric
• Diploma in administration will be advantageous
• 2-5 years’ experience in similar environment i.e. doctor’s practice.
• Proficient in Afrikaans and English (read, write and speak)
• Computer literacy (MS office word, excel, internet search, social media, various in-house platforms)
• Planning and organizing skills
• Professional telephone and face-to-face manner
• Service orientated
• Confidential handling of information

Competencies:

• Diligent and accurate
• Good interpersonal skills
• Integrity
• Can work under stress
• Attention to detail
• Numerical orientation
• Honest and dependable

Please submit your CV to by 10 January 2022. The position start date is 1 February 2022 and interviews will be scheduled second week in January 2022.

Salary is market related