Client Support consultant

Recruiter:

Positive Switch

Job Ref:

JHB000041/FS

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

SUMMARY:
A leading role player in the healthcare Tech industry is seeking an individual to join their dynamic team as a Client Support Consultant to wow clients and prospective clients with superior
first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience. Provide input to help shape our value proposition

JOB DESCRIPTION:

Description

Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
Log queries and all activities to resolve same completely, accurately on CRM system
Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
Other duties that may be assigned from time to time

Knowledge and Skills

Continuous learning to attain flawless knowledge of our products and services with the required time-frames
Attention to detail
Mindfulness
Ability to deal positively with upset clients
Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
Excellent communication skills
Ability to multitask
Proficiency in English, and at least one other official language, preferably more
Punctuality

Qualifications and Experience
â National Senior Certificate (Matric)
â +/- 1-2 years inbound call centre experience
â Medical Aid knowledge advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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