Client Support consultant

 

Recruiter:

Positive Switch

Job Ref:

JHB000041/FS

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa


SUMMARY:
A leading role player in the healthcare Tech industry is seeking an individual to join their dynamic team as a Client Support Consultant to  wow clients and prospective clients with superior
first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience. Provide input to help shape our value proposition

JOB DESCRIPTION:

Description
  • Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
  • Log queries and all activities to resolve same completely, accurately on CRM system
  • Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
  • Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
  • Other duties that may be assigned from time to time

Knowledge and Skills
  • Continuous learning to attain flawless knowledge of our products and services with the required time-frames
  • Attention to detail
  • Mindfulness
  • Ability to deal positively with upset clients
  • Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
  • Excellent communication skills
  • Ability to multitask
  • Proficiency in English, and at least one other official language, preferably more
  • Punctuality
Qualifications and Experience
● National Senior Certificate (Matric)
● +/- 1-2 years inbound call centre experience
● Medical Aid knowledge advantageous

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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