Client Support Specialist - IT Operations

Location: Fourways, South Africa
Salary: R18k - 20k per month + Benefits
Recruiter: HR Genie
Job Ref: JB/CSS/1206/CS
Summary: Client Support Specialist required for Top Fintech company in Sandton

 

 

Job Description

Our Client is an International Provider of top payment solutions to a broad market of Value Chain operators in South AFrica. The company's head office is in Europe so the backing the SA market has, is unfounded. 

If you are passionate about Client Services and Support and have experience in a Customer Service Environment with IT Services and Operations Experience, then this role is for you. 

 

Being Customer-focussed, you will have excellent communication skills,  and posess a keen sense of relaying technical and operational solutions in a user-friendly and professional manner to all customers.

Responsibilities:

     Maintain excellent customer service levels

     Provide prompt, courteous service to all external and internal customers

     Assisting merchants and partners with general queries

     Assist any individual contacting the service desk

     Resolve queries via telephone, and email correspondence

     Must be able to troubleshoot errors/issues reported before escalating further

     Provide technical integration support to all clients

     Attracts potential customers by answering product and service questions

     Provide Second Line Support to partners

     Contributes ideas and suggestions to improve on service delivery

     Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery

     Adheres to all company policies, procedures and guidelines

     Identify recurring incidents and trends, and escalate appropriately

     Monitor for problems, taking immediate action where possible and escalating when required

     Perform, organize, and streamline operational tasks to reduce the potential for errors

     Ensure knowledge base is kept up to date

     Contribute toward/lead continuous improvement efforts/initiatives

     Performs other related duties as assigned by management

     Continuously learning and improving on product and job knowledge in order to deliver service excellence

     Keeping abreast with changes and updates to company’s product and services

Requirements:

     Grade 12, post-matric qualification advantageous

     2+ years’ experience in a customer service environment with exposure to IT operations or Service industry, Fintech or banking preferred

     Valid driver’s licence and own transport

     Excellent written and verbal communication skills in English

     Willing to work flexible schedule and occasional overtime when needed

Please do not apply if you do not meet the minimum requirements for the role. Only candidates who do meet the requirements will be considered for short-listing. 

If you have not heard from the Recruiter within 3 days, please consider your application unsuccessful. 

 

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