Client Support Consultant

• The ideal candidate for this role will be responsible for resolving customer queries by providing telephone and electronic query resolution services on Corporate HR/Recruitment Software.
• You will need to continuously provide an exceptional customer experience with a view to providing solutions and resolving customer queries.
• This role offers excellent career growth opportunities as well as lucrative incentives and benefits.

Activities will include

• Appropriately manage all customer queries;
• Ensure a polite, friendly, efficient, and professional service is provided at all times;
• Take responsibility for all calls by ensuring that advice is always given in the customer''s best interests;
• Resolve customer queries effectively and efficiently;
• Attend to logged customer queries in line with query resolution principles established by the company;
• Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries;
• Report issues and variances that affect customer queries to management and other departments, ensuring that unresolved queries are escalated appropriately;
• Improve the customer experience and service delivery by providing excellent verbal and written customer service;
• Escalate more complex issues to the relevant account manager;
• Adhere to and meet all service level agreement targets.

Requirements

Skills and Qualifications

• Proven Technical Desktop Support experience in HRIS systems or Recruitment Systems
• Minimum qualification: Grade 12;
• Relevant qualifications an advantage;
• Effective communication skills (verbal and written);
• Must be computer literate (All Relevant Internet Browsers, MS Word and MS Excel, MS Outlook);
• Excellent telephone etiquette;
• Excellent technical skills;
• Excellent problem-solving abilities.

Competencies: - Ambitious team players, but can work independently;

• Courageous and passionate;
• Able to take on challenges with a sense of urgency;
• Focused, with a strong desire for self-improvement;
• Dynamic and progressive in their thinking;
• Ethical and responsible;
• Professional, trustworthy, and keen.