Client Success Manager (CSM)

SUMMARY:
Our client, a fast-growing Amazon specialist digital marketing agency with offices in Europe and Cape Town, are looking to hire a CSM to join their expanding team.  They assist companies achieve their growth ambitions in a highly competitive environment.
 
About the role
 
Are you up for a completely different kind of challenge?
 
We are looking for a Client Success Manager to join our team.  This is not a typical agency Account Manager / Relationship Manager role - we need someone who can not only engage and excite clients with confidence and a solution-centric approach, but also offer technical guidance with the day to day running of their accounts and give strategic input and insight to help move their Amazon business forward.

POSITION INFO:

Key responsibilities

• Develop existing client relationships
• Establish relationships with new clients and build trust
• Be able to understand and interpret customer requirements
• Be able to provide technical / operational support and guidance relating to the day today running of their Amazon accounts
• Fully understand clients’ objectives and strategy
• Adapts and present information clearly and effectively
• Identify areas for innovation within existing clients under their control
• Alert to market opportunities, able to cross-sell, understands entire agency offering
• Can manage a portfolio of accounts and projects across a broad range of creative, technical and/ or specialist activities

• A minimum of 5 years of account, client or customer success management experience essential
• E-commerce marketplace experience, preferably on Amazon, is highly advantageous
• Good understanding of the digital marketing landscape, with focus on e-commerce advantageous
• Strong problem-solving capabilities
• Marketing or Project Management tertiary education would be advantageous but is not a requirement
• Super organised and calm under pressure
• Comfortable dealing with data
• Ability to manage multiple projects at once
• A natural in client relationships and comfortable managing those relationships remotely, as no clients are SA based
• Fluent in both written and spoken English, with outstanding communication skills
• Ability to learn at an accelerated pace, with a view to being fluent in the Amazon landscape within the first 2 - 3 months

• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• Excellent growth opportunity
• We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion
• Relevant training on all things Amazon
• Opportunity to work with International Clients
• Job Type: Full-time, Permanent
• Market-related Salary
• Work Remotely Mostly: Temporarily due to COVID-19

NB! This job is now closed. You can apply for other jobs by uploading your CV.