Client Success Manager

Recruiter:

Fusion Personnel

Job Ref:

JHB003847/Caitl

Date posted:

Friday, November 4, 2022

Location:

Durban, South Africa

SUMMARY:
A renowned safety equipment supplier company is looking for a Client Success Manager to join their team based in Westville, KZN!

JOB DESCRIPTION:

Areas of Responsibilities

Operate as the lead point of contact for any and all matters specific to your clients
Manage Clients’ Program implementation according to Company standard, including deployment roll-out planning, program experience and performance related to their program goals and expectations.
Work alongside other teams for Pilots and New Deployment Projects.
Establish and own overall relationship with Portfolio of clients, which include:
Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Manage customer expectations.
Forecast and track key account metrics.
Keep clients informed of product and service developments within the company
Project Manage assigned Clients’ Program implementation, including Deployment roll-out planning, DR Program Experience and performance related to their program goals and expectations.
Assess, troubleshoot and resolve issues to improve the Client’s experience including managing Client system data and asset management and communicate findings and recommendations on critical initiatives to Management, internal team members and Clients.
Ensure that correct prescribed standards of practice/documentation are followed as well as communicated to Company employees and customers
Ensure that the correct prescribed training material is used as well as made available at training sessions
Assist in managing or leading Client initiatives and special projects as needed

Experience, Skills & Requirements

Degree/Diploma/higher certificate within the Transport Sector and/or Risk Management
Excellent MS Outlook, Word, Excel and PowerPoint knowledge and typing skills
Good experience in an Account Management/ Support/Administrative environment
Experience within Logistical/Transport/Risk Management industry highly advantageous
Strong customer focus and problem resolution skills
Excellent ability engaging and communicating (verbal, written and presentation) within all levels of an organisation
Ability to effectively present and relay product information to all levels of an organisation
Fluent in English and Afrikaans; knowledge of/fluency in another official language is an advantage
Excellent organisational skills for managing Client expectations and delivering product information in a concise manner
Willingness to do extensive travel which may include overnight stays
Flexibility and co-operation in work schedule is necessary to meet deadlines

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Client Success Manager
Location: Durban
Salary: market related
client success manager for lead IGaming company in Umhlanga Durban
15 days ago

Payroll Consultant
Location: Durban
Salary:
Position: Assistant manager, Global Payroll OperationsThe Assistant manager in Global Payroll Operations oversees the provision of Multi-Country Payroll Operate (MCPO) Services for medium and small clients, ensuring compliance and exceeding client expectations. They manage payroll project management, client escalations, and offshore teams, driving innovation and continuous improvement. Required sk...
Today

Group Financial Manager
Location: Durban
Salary: 1 600 000 Annually
Find Fulfilment and success!
4 days ago

Pharmaceutical Regional Sales Coach
Location: Durban
Salary:
24 days ago

Brand Consultant
Location: Durban
Salary: Market related
Our client is recruiting a qualified skin care therapist with sales rep experience and an excellent
Today

Financial Advisor (Risk Products)
Location: Durban
Salary: Monthly
Our client in the Financial Services Industry based in KZN is currently looking to employ a Financial Advisor (Risk Products). To provide and implement advice in respect of insurance needs and solutions to the company clients in conjunction with the companies Partner. Afrikaans first language preferred. A wonderful career opportunity awaits you.
1 day ago

Senior Recruitment Consultant (Remote)
Location: Durban
Salary:
Are you interested in working remotely? We have a flexible consulting opportunity available for a Senior Recruitment Consultant.This is a commission-based role that provides the opportunity for you to be your own boss!
3 days ago

Sales Executive
Location: Durban
Salary: R10000
Join a Thriving Team and Drive success!
8 days ago

Financial Director
Location: Durban
Salary: Market related
Financial Director
9 days ago

Financial Director
Location: Durban
Salary: Market related
Financial Director
9 days ago

Client Success Manager

Similar jobs you might be interested in:

Create a free job alert for Client Success Manager in Durban

Jobseekers

Recruiter

General