Client Success Manager

Recruiter:

Fusion Personnel

Job Ref:

JHB003847/Caitl

Date posted:

Friday, November 4, 2022

Location:

Durban, South Africa

SUMMARY:
A renowned safety equipment supplier company is looking for a Client Success Manager to join their team based in Westville, KZN!

JOB DESCRIPTION:

Areas of Responsibilities

Operate as the lead point of contact for any and all matters specific to your clients
Manage Clients’ Program implementation according to Company standard, including deployment roll-out planning, program experience and performance related to their program goals and expectations.
Work alongside other teams for Pilots and New Deployment Projects.
Establish and own overall relationship with Portfolio of clients, which include:
Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Manage customer expectations.
Forecast and track key account metrics.
Keep clients informed of product and service developments within the company
Project Manage assigned Clients’ Program implementation, including Deployment roll-out planning, DR Program Experience and performance related to their program goals and expectations.
Assess, troubleshoot and resolve issues to improve the Client’s experience including managing Client system data and asset management and communicate findings and recommendations on critical initiatives to Management, internal team members and Clients.
Ensure that correct prescribed standards of practice/documentation are followed as well as communicated to Company employees and customers
Ensure that the correct prescribed training material is used as well as made available at training sessions
Assist in managing or leading Client initiatives and special projects as needed

Experience, Skills & Requirements

Degree/Diploma/higher certificate within the Transport Sector and/or Risk Management
Excellent MS Outlook, Word, Excel and PowerPoint knowledge and typing skills
Good experience in an Account Management/ Support/Administrative environment
Experience within Logistical/Transport/Risk Management industry highly advantageous
Strong customer focus and problem resolution skills
Excellent ability engaging and communicating (verbal, written and presentation) within all levels of an organisation
Ability to effectively present and relay product information to all levels of an organisation
Fluent in English and Afrikaans; knowledge of/fluency in another official language is an advantage
Excellent organisational skills for managing Client expectations and delivering product information in a concise manner
Willingness to do extensive travel which may include overnight stays
Flexibility and co-operation in work schedule is necessary to meet deadlines

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Sales Manager & Financial Adviser
Location: Durban
Salary: Market-related
A leading blue-chip financial services company is seeking ambitious, driven professionals to join its growing financial planning network as Sales managers and Financial Advisers.
3 days ago

Commercial Manager: Freight
Location: Durban
Salary: R800 000 Annually
A well-established and reputable logistics and freight company is seeking an experienced Commercial manager to lead and drive commercial strategy across its shipping and road freight divisions. This role is ideal for a commercially astute professional with a strong, stable career track record and a deep understanding of the freight and logistics industry.
7 days ago

Learning & Development Manager
Location: Durban
Salary:
8 days ago

Credit Controller - Umhlanga, Durban
Location: Durban
Salary:
15 days ago

Senior Technology Solutions Account Manager - Perm
Location: Durban
Salary: R1.5m - 2m per year + Medical Aid, Pension, Commission and incentives
Senior Technology Solutions Account manager
19 days ago

Sales Manager - (Hospitality) - Ballito
Location: Ballito
Salary: Monthly
DBN000266 - Sales manager - (Hospitality) – Hybrid /BallitoPurpose of the Job:The ideal applicant will have a track record of success in direct sales and trading in the hospitality and tourism sector. Strong interpersonal skills, a collaborative mentality, and a passion for hospitality are all necessary for this position. Required Qualifications:Matric, Tertiary qualification advantageo...
22 days ago

Talent Manager
Location: Durban
Salary:
46 days ago

Total Rewards Manager
Location: Durban
Salary:
56 days ago

Direct Sales Account Manager
Location: Pietermaritzburg
Salary:
65 days ago

Business Development Manager - Investments
Location: Umhlanga
Salary: 30 000 Monthly
Umhlanga. Ready to drive growth and win new business? Weâre looking for a dynamic Business Development manager to identify opportunities, build strong client relationships, and secure new contracts across both public and private sectors. This role is ideal for a commercially savvy âhunterâ who thrives on closing deals and delivering results.
1 day ago

Client Success Manager

Similar jobs you might be interested in:

Create a free job alert for Client Success Manager in Durban

Jobseekers

Recruiter

General