Client Services Team Leader (Call Centre)

 

Recruiter:

Callforce Direct

Job Ref:

722242097

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Client Services Team Leader

Join our professional team of banking administration experts, providing exceptional leadership and guidance that makes a difference to the team.

What you’ll be doing:

Provide support to our Administrators and ensure end-to-end service delivery. You should be able to manage allocation and the quality of work within your area of responsibility.

Salary:
Great base salary of between R 13,000 – R17,000 per month* based on average hours of 173

During a Typical Day, You’ll:

  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
  • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Provide timeous and accurate Management Information.
  • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Comply with governance in terms of legislative and audit requirements
  • Resolve all customer escalations efficiently, and within agreed timelines.
  • Strive for excellence with every interaction
  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies.

Requirements:

  • Matric
  • At least 2 years experience in a similar role
  • Knowledge of KYC procedures highly advantageous
  • Computer literacy
  • Excellent written and spoken communication skills
  • Passion for customer service & must enjoy client interactions & exceeding customer expectations
  • Experience dealing with customer queries


What you can expect:

  • Value driven company with a focus on “People come First”
  • Theoretical & practical world class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation.

Days & times of work:

  • 08h00 – 19h00 Monday to Saturday on rotational shifts* overtime based on BCEA
  • Geography: Fairlands, Johannesburg

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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