Client Services Representative

Recruiter:

Future Careers

Job Ref:

FCCS-0000_6605

Date posted:

Monday, April 25, 2022

Location:

Johannesburg, South Africa

SUMMARY:

An international freight forwarder and logistics service provider is looking for a Client Services Representative to join their Client Services department in Johannesburg.

JOB DESCRIPTION:

Client Liaison

Liaise with client continuously and in a proactive manner regarding shipment events
Attempt to seek extended business from existing clients and referrals
Present the company as and when required i.e., company functions, client meetings, etc
Send daily status reports to Clients with current information on all their shipments

Forward / Indent Monitoring

Relay information to origin offices / trade lane relating to pending orders to establish ready date
Monitor daily closer to ready date as to ensure cargo collected on ready date.
All info needs to be cross communicated to this person to ensure delegated work had been executed
Manage client administration on an international level i.e., dispatch routing orders
Ensure documents are received in full as to enable the company to process clearance and invoice out (Require origin invoice, applicable bill, suppliers' invoice, suppliers packing list, certificates where required)
Hand over shipment information when all documents received to operations and continue monitoring

Rates

Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing, and annual clearing rates)
Rate Proposal updates for existing clients
Communicating Sell rates to origin office
Communicate buy and sell rates to operations

Managing of Key Accounts

Regular service calls to existing customers, at least once a month.
Service call reports within reasonable timeframe

Estimates

Send estimates to clients
Creating estimate links to Estimates

Queries

Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily

Quality Checks

Ensure clearing instructions or export instructions are completed in full

Client Information

Ensure client info is continuously updated in CargoWise

Reporting

Develop & provide clients according to the monthly /quarterly KPI's
Secure extension business from existing accounts

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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