Client Services Representative

Client Liaison

•  Liaise with client continuously and in a proactive manner regarding shipment events
•  Attempt to seek extended business from existing clients and referrals
•  Present the company as and when required i.e., company functions, client meetings, etc
•  Send daily status reports to Clients with current information on all their shipments

Forward / Indent Monitoring

•  Relay information to origin offices / trade lane relating to pending orders to establish ready date
•  Monitor daily closer to ready date as to ensure cargo collected on ready date.
•  All info needs to be cross communicated to this person to ensure delegated work had been executed
•  Manage client administration on an international level i.e., dispatch routing orders
•  Ensure documents are received in full as to enable the company to process clearance and invoice out (Require origin invoice, applicable bill, suppliers' invoice, suppliers packing list, certificates where required)
•  Hand over shipment information when all documents received to operations and continue monitoring

Rates

• Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing, and annual clearing rates)
•  Rate Proposal updates for existing clients
•  Communicating Sell rates to origin office
•  Communicate buy and sell rates to operations

Managing of Key Accounts

• Regular service calls to existing customers, at least once a month.
• Service call reports within reasonable timeframe

Estimates

• Send estimates to clients
• Creating estimate links to Estimates

Queries

• Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily

Quality Checks

• Ensure clearing instructions or export instructions are completed in full

Client Information

• Ensure client info is continuously updated in CargoWise

Reporting

• Develop & provide clients according to the monthly /quarterly KPI's
• Secure extension business from existing accounts