Client Services Representative

SUMMARY:
Our client within the Motor Industry has an opportunity available for a Client Services Representative in the Johannesburg area.

POSITION INFO:
Education and Experience Requirements:

• Matric/Grade 12
• Call Centre / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers
• Intermediate computer skills
• Experience within a call centre environment will be advantageous
• Ability to withstand pressure and provide the clients/customers with above average services
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Must at all times be diplomatic and assertive with customers/clients
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks/instructions with excellent attention to detail

• Logs and tracks all enquiries and complaints on the system (first line of support)
• Handles all general and specific telephonic contact to the Shared Services
• Conducts preliminary investigations
• Liaises with relevant parties to resolve complaints
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods
• Ensures service levels and performance is maintained in terms of the Company''s Mission, Vision and Statement.

NB! This job is now closed. You can apply for other jobs by uploading your CV.