Client Services Manager (Account Manager)

 

Recruiter:

Palesa Mbali Group

Job Ref:

KZN000461/JR

Date posted:

Thursday, August 5, 2021

Location:

All regions, South Africa

Salary:

Annually


SUMMARY:
Our client, a leader in the IT and business solutions provider, is looking for a dynamic Client Services Manager (Account Manager) to join their team in Johannesburg. This candidate will act as the liaison between the organisation and its clients and is responsible for the day-to-day management of client accounts.

POSITION INFO:

Responsibilities

  • Work with clients, internal IT, and service providers according to the required processes and system solutions
  • First line system support to clients
  • Manage and participate in Operational Meetings and reporting
  • Manage all client project scope changes
  • Direct support to developers to clarify client requirements
  • Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritisation, business requirements, design, testing, user training and deployments

Requirements
  • Practical experience in the Systems Development Life Cycle and associated Project Management processes.  A related qualification is an advantage.
  • Practical experience in client service management. A related qualification will be an advantage.


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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