Client Services Manager

SUMMARY:
We are currently recruiting for a Client Service Manager to join our client based in Johannesburg. Insurance knowledge and SDLC experience is important. The Client Services Manager (Account Manager), acts as the liaison between the organisation and the clients, and is responsible for the day-to-day management of particular client accounts.

POSITION INFO:

The Client Services Manager is the client point of contact to the organisation, and provides client support, technical assistance, and general relationship management. This person works to resolve problems and ensures that products are delivered timely and as expected. This includes managing projects and programs in a professional manner, and being able to plan strategically. The Client Service Manager has an in-depth knowledge of the client business and the system services required.

Skills

• Leadership
• Ability to pay meticulous attention to detail
• Good communication skills
• Good interpersonal skills
• Decision-making ability
• Lateral thinking ability
• Analytical and problem-solving skills
• Presentation skills
• Time management and organization skills
• Client Relationship management
• Financial Services Industry Knowledge, Business and Systems Knowledge and Experience
• Understanding of the technical aspects of the SDLC

Formal Requirements

Candidates must meet the following minimum requirements:

• Practical experience in the Systems Development Life Cycle and associated Project Management processes (a related qualification is an advantage)
• Practical experience in client service management. A related qualification will be an advantage.
• A broad understanding and experience of the Finance Industry. Knowledge of the Life Insurance Industry would be an advantage. A related qualification and an understanding of business-related products, processes and systems will be an advantage.
• B.Com. or Industrial Engineering degree or a similar qualification would be an advantage.

Personal attributes

• Self-motivated and energetic, with a proactive disposition to achieve objectives within deadlines.
• Passion for excellence
• Embrace change positively
• Integrity
• Team player

NB! This job is now closed. You can apply for other jobs by uploading your CV.