Client Services Manager

SUMMARY:
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POSITION INFO:

Location: Hybrid – Johannesburg
Employment Type: Full-Time
Industry: Global Logistics | Trade Compliance | Client Services

WatersEdge Solutions is partnering with a global logistics and compliance specialist to recruit a highly organised and detail-driven Client Services Manager. This is a dynamic, client-facing role suited to someone who thrives in fast-paced, complex environments and enjoys balancing operational delivery with relationship management across international markets.

About the Role

As Client Services Manager, you will act as the operational backbone for a portfolio of global clients, ensuring seamless service delivery across compliance, logistics, and documentation. Working closely with a Client Success Manager, you will focus on execution excellence, making sure every shipment is compliant, every document is accurate, and every client interaction builds trust. This role offers real ownership, exposure to international trade complexity, and the opportunity to work with global technology clients.

Key Responsibilities

• Ensure all client shipments meet import and export regulations across multiple jurisdictions
• Act as the primary operational point of contact for client queries
• Maintain accuracy of customs documentation, shipping records, and compliance paperwork
• Identify, escalate, and resolve operational or service issues
• Collaborate with compliance and account management teams to ensure seamless delivery
• Monitor compliance requirements and proactively flag risks
• Build strong client relationships through reliable, accurate service delivery
• Manage multiple priorities across compliance, operations, and client service

What You’ll Bring

• 2–3 years of experience in a compliance, operations, or client-facing role
• Strong academic track record (transcripts required)
• Degree in Commerce, Law, or a related field preferred
• Exceptional attention to detail and accuracy
• Strong communication skills with the ability to build trust
• Ability to work under pressure and manage competing priorities
• Highly organised with a process-driven mindset
• Independent thinker with strong ownership and problem-solving ability

Nice to Have

• Exposure to international trade, logistics, or customs environments
• Experience working with global clients or cross-border operations
• Familiarity with compliance and regulatory frameworks

What’s On Offer

• Opportunity to work with global, high-profile clients
• Exposure to complex international trade and compliance operations
• Fast-paced, high-growth environment with strong learning opportunities
• Hybrid working model with flexibility
• Career growth within a global organisation

Company Culture

This is a business that combines the pace of a scale-up with the stability of an established global group. The culture values precision, accountability, and curiosity, rewarding individuals who take ownership, thrive under pressure, and enjoy solving complex problems. You’ll be part of a team that moves quickly, collaborates closely, and takes pride in delivering exceptional service.

Please note: If you have not been contacted within 10 working days, consider your applications unsuccessful.