Client Services Controller

SUMMARY:
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POSITION INFO:

Our client, a well-known transport and logistics company, is seeking a Client Services Controller to join their team in the Durban area.

Position Purpose:

• Act as a liaison, provide product / services information, and resolve any emerging problems that clients might face with accuracy and efficiency.
• Actively involved in resolving clients’ issues, troubleshooting problems, resolving complaints, and extracting data to compile reports according to KPI’s and SLA’s.
• Expected to understand and satisfy the clients'' requirements and exceed their expectations where possible.

Responsibilities:

• General administration and customer account processing and reconciliations (query resolution process).
• Processing and matching of customer transfer notes.
• Reconciliation of accounts and controlling of equipment.
• Conducting daily /weekly /monthly /quarterly stock counts.
• Conducting online visits, scheduled calls and providing feedback to the relevant clients and staff (if applicable).
• Investigation and resolving incorrect equipment balances.
• Investigate and resolve queries from the business and customers.
• Chase responses on health check queries (if applicable).
• Daily / weekly / monthly reporting – customer and internal reporting.
• Logging of necessary activities and service requests.
• Logging collection / return orders when needed.
• Log necessary escalations to the business.
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
• Attend management meetings if required.
• Compiling and presenting key performance indicator reporting for customers and manager.

Key Accountabilities:

Unique contribution this role makes to the organisation:

• Reconciliation of accounts and controlling of equipment.
• Investigate and resolve queries from the business and customers.
• Daily / weekly / monthly reporting – customer and internal reporting.
• Log necessary escalations to the business.
• Compiling and presenting key performance indicator reporting for customers and manager.

Qualifications:

• B Com Degree.

Experience:

• 3 to 5 years’ experience in any services environment; retail or manufacturing industry is desirable.

Valued experience:

• Experience in the retail and / or supply chain environment is a requirement.
• Any analytical background will be an added advantage.

Skills and Knowledge:

• Excellent communication skills – written and verbal.
• Client services orientation.
• High level of attention to detail and orientation to adhere to procedures.
• Effective conflict handling and resolution.
• Effective planning and time management.

Area: Durban area, KwaZulu-Natal.

Salary: R10 000 – R12 000 per month.

Starting date: As soon as possible.

Please apply online if you meet all the requirements.

Please assume that your application was unsuccessful if you do not receive any feedback within 4 weeks.

NB! This job is now closed. You can apply for other jobs by uploading your CV.