Client Service - Air / Ocean /Road - Freight

1. 1.     Client Liaison

• Liaise with client continuously and in a proactive manner regarding shipment events
• Attempt to seek extended business from existing clients and referrals
• Present the company as and when required i.e. company functions, client meetings, etc
• Send daily status reports to Clients with current information on all their shipments

1. 2.     Forward / Indent Monitoring

• Relay information to origin offices / trade lane relating to pending orders to establish ready date
• Monitor daily closer to ready date as to ensure cargo collected on ready date.
• All info needs to be cross communicated to this person to ensure delegated work had been executed
• Manage client administration on an international level i.e. dispatch routing orders
• Ensure documents are received in full as to enable to process clearance and invoice out (Require origin invoice, applicable bill, suppliers’ invoice, suppliers packing list, certificates where required)
• Hand over shipment information when all documents received to operations and continue monitoring

1. 3.     Rates

• Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates)
• Rate Proposal updates for existing clients
• Communicating Sell rates to origin office
• Communicate buy and sell rates to operations

1. 4.     Managing of Key Accounts

• Regular service calls to existing customers, at least once a month.
• Service call reports within reasonable timeframe

1. 5.     Estimates

• Send estimates to clients
• Creating estimate links to Estimates

1. 6.     Queries

• Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily

1. 7.     Quality Checks

• Ensure clearing instructions or export instructions are completed in full

1. 8.     Client Information

• Ensure client info is continuously updated in CargoWise

1. 9.     Reporting

• Develop & provide clients according to the monthly /quarterly KPI’s
• Secure extension business from existing accounts

Education & Work Experience Requirements / Skills

Knowledge & Experience

•           Matric or Senior Certification equivalent

•           High level of Computer literacy

•           All modes – Air, Ocean & Road

•           Minimum of 5 years’ experience in Freight Forwarding & Clearing

Skills

•           Conceptual, analytical, numeracy

•           Query Resolution

•           Communication

•           Time management

•           People Skills

•           Ability to work under stress

•           Attention to detail

•           Exceptional communication skills (written and verbal)

Attributes

•           Adaptability: Adjusting effectively to work with new structures, processes and requirements

•           Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal

•           Customer focus: Develop and sustain productive internal & external customer relationships

•           Follow up: Monitoring the results of assignments

•           Communication:  Setting up ongoing procedures to collect and review information needed to manage activities

•           Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)

•           Stress tolerance: Maintaining stable performance under pressure or opposition

•           Work standards: Assuming responsibility and accountability for successful completing assignments or tasks

Training

•           Induction

•           Quality Training

Salary is Negotiable with Company Benefits.