Client Relationship Specialist | Johannesburg

SUMMARY:
Client Relationship Specialist | Johannesburg

POSITION INFO:

MINIMUM QUALIFICATIONS 

1. Recognised FSCA tertiary qualification. If the Employee has
not been on an FSP license prior to their appointment with
the Employer, then they will have 6 years from Date of
First Appointment (DOFA) to successfully complete a
recognised qualification.
2. A completed Postgraduate Diploma in Financial Planning
(PGDFP) would be advantageous. An in-progress
completion of the above will also be considered
advantageous.
3. Written and passed the Representative (RE5) Exam and is
currently on an FSP''s license as a Representative giving
advice and providing an intermediary service. If the
Employee has not been on an FSP license prior to their
appointment with the Employer, then they will have 2
years’ from Date of First Appointment (DOFA) to
successfully complete the abovementioned Exam.
4. Has been licensed for the following subcategories on a
Category 1 FSP license 
5. Class of Business training completed as per Company and
FSCA requirements.
6. 2-5 years’ experience as a Private Client
Wealth/Relationship Manager, with experience in high
and ultra-high net wealth investment advisory and
planning, financial planning and estates planning.
7. Valid driver’s license.

Key areas of responsibility will include but not be limited to:

1. Attending to all existing client queries and request timeously and professionally thereby offering the highest levels of
service.
2. Handling, maintenance and tracking of all leads received by the Wealth Specialist team such that these leads are
contacted and followed up within the Company’s set timelines.
3. Maintenance, reconciliation and submission of the Wealth Specialist team’s daily recon template and daily figures.
4. Liaison with all clients allocated to the Wealth Specialist team as per the Company’s set guidelines.
5. Full and proper use of the Company’s CRM package XPlan.
6. Making and confirming of appointments for the Wealth Specialist as well as ensuring they have the correct paperwork
for all set appointments and all reviews.
7. Checking of all deal packs and will applications to ensure that they are completed correctly and in full then submitted to
the Regional Administration Manager for final checking.
8. Assistance in attending to any outstanding requirements to complete any deal.
9. Understanding all Warwick’s product offerings.
10. Ensure that the Company is always compliant with regards to the regulations of the FSCA and the FAIS Act; thereby
ensuring all new business administration is completely compliant as per the Company’s and the FSCA’s guidelines as well
as handling termination and complaints in a compliant manner while always striving to treat the client fairly.
11. Conducting client reviews in a FAIS compliant manner; conducting a full review taking into account a full needs analysis
and any changes in the client circumstances.
12. Achievement of targets as set by the Company and its targets and deliverables.