Client Liason Officer

 PURPOSE OF THE JOB

To support the sales team by acting as the client liaison relating to orders, promotions and pricing

 KEY RESPONSIBILITIES

Initiating contact with customers to confirm orders where relevant sales rep is unable to do so

Ensure that orders are executed promptly and accurately when receiving orders from customers

Keep customers informed throughout the process whilst their orders are being prepared and relay information regarding unavailable stock etc

Resolve any stock and system related queries that may arise at any point in time

Ensure that a back order list is received from the warehouse on a daily basis to inform the customers and to assist customers in making alternative arrangements where necessary

Routine communication with the creditors department is critical to confirm if customer’s accounts are on hold and relay relevant information to sales rep

Assist Warehouse and Operations teams during stock take

Regular communication with sales reps if their customers are experiencing any issues or have any queries

You may be required to assist with other tasks as and when operationally required

REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE

Matric / Grade 12 as a minimum requirement

Minimum 3 years Sales administration experience  

Fully Bilingual (Afrikaans & English)

Ability to multi task

Support sales representative

Clean driver’s license and reliable car