Client Liaison Officer

SUMMARY:
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POSITION INFO:

Position: Client Liaison Officer

Location: Port Elizabeth

Qualifications:

Matric/Grade12

Diploma in Marketing/Business Administration/Sales

Experience Required

• Min 2 years’ experience in a customer service related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution of marketing material in a managerial role
• Management of Key Accounts
• Strong Sales Experience
• Travel 

Roles and Responsibilities

• Comprehensive understanding of the laundry / production process
• Comprehensive understanding of services / products that the company delivers
• Comprehensive understanding of the supply and demand chain
• Basic understanding of tender and proposal processes
• Basic understanding of legal implications and requirements regarding service level agreements and service contracts
• Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes
• Basic understanding of documentary requirements during submission of proposals and tenders
• Ability to communicate, both verbally and written, clearly and accurately in English
• Ability to produce clear and concise written correspondence in the form of letters and emails
• Ability to call on client / customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
• Ability to assist with ISO9001 implementation and audits that is conducted by clients on all other aspects relating to the business
• Ability to successfully market all existing and new services to existing, new and potential clients / customers
• Ability to design (where applicable), implement and maintain stock and stock control systems
• Ability to coordinate and oversee any new installations or amendments to existing installations at clients / customers
• Must have own transport to visit clients, make deliveries to clients / customers, pick up deliveries from clients / customers
• Ability to correctly complete credit / vendor applications and do invoice reconciliations when required to resolve client / customer complaints

Computer Proficiency:

MS Word, MS Excel, MS Outlook, MS Power point, design software and company related software systems

Salary: Up to R 20 000 CTC Based on Experience