Client Liaison Officer – Medical Scheme - Polokwane

Location: polokwane, Limpopo, South Africa
Salary: will discuss
Recruiter: Growthlink Consulting
Job Ref: CLOP 4820
Summary: Client Liaison Officer – Medical Scheme - Polokwane



Job Description

Client Liaison Officer – Medical Scheme - Polokwane



The Client Liaison Officer role will provide onsite client services and resolve member and potential member queries.



Administration and support

ü  Visit, interact and assist members in Departments and other public service offices as and when required;

ü  Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;

ü  Receive Scheme correspondence from members and submit to the Administrative team on a daily basis;

ü  Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;

ü  Assist the marketing service provider at marketing events by attending to member queries;

ü  Attempt to resolve all queries at first contact;

ü  Log all resolved and unresolved queries on a daily basis for reporting purposes;

ü  Compile a daily activity report;

ü  Escalate all unresolved queries to the admin team through the team leader on a daily basis;

ü  Represent the organisation well at all times in line with the mission, vision and values;

ü  Maintain positive Scheme member and stakeholder relationships;

ü  Facilitate effective communication between members and the Scheme;

ü  Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;

ü  Provide ad hoc information when requested;

ü  Have extensive Scheme and operational knowledge to assist in resolving member queries;

ü  Must have the ability to use a computer and required systems to resolve member queries; and

ü  Market the Scheme to potential members and assist in enrolling them on the Scheme.



ü  Matric (Grade 12) and/ or

ü  Post- matric qualification will be added as advantage

ü  At least 1 - 2 years customer background in call centre or service environment/ customer relations

ü  Computer literacy (MS office)

ü  Must be in possession of a valid driver’s license

ü  Own vehicle (advantageous)

ü  Must be willing to travel at short notice

ü  FAIS Accreditation or background will be added as advantage

ü  Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)

ü  Excellent Interpersonal skills

ü  Persuasiveness

ü  Self-motivated and pro-active

ü  Networking skills

ü  Perform under pressure and driven to meet deadlines

ü  Creative and innovative

ü  Good written and verbal communication skills

ü  Team Player



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