Client Liaison Officer – Medical Scheme - Polokwane

Location: polokwane, Limpopo, South Africa
Salary: will discuss
Recruiter: Growthlink Consulting
Job Ref: CLOP 4820
Summary: Client Liaison Officer – Medical Scheme - Polokwane

 

 

Job Description

Client Liaison Officer – Medical Scheme - Polokwane

 

JOB SUMMARY

The Client Liaison Officer role will provide onsite client services and resolve member and potential member queries.

 

KPAs

Administration and support

ü  Visit, interact and assist members in Departments and other public service offices as and when required;

ü  Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;

ü  Receive Scheme correspondence from members and submit to the Administrative team on a daily basis;

ü  Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;

ü  Assist the marketing service provider at marketing events by attending to member queries;

ü  Attempt to resolve all queries at first contact;

ü  Log all resolved and unresolved queries on a daily basis for reporting purposes;

ü  Compile a daily activity report;

ü  Escalate all unresolved queries to the admin team through the team leader on a daily basis;

ü  Represent the organisation well at all times in line with the mission, vision and values;

ü  Maintain positive Scheme member and stakeholder relationships;

ü  Facilitate effective communication between members and the Scheme;

ü  Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;

ü  Provide ad hoc information when requested;

ü  Have extensive Scheme and operational knowledge to assist in resolving member queries;

ü  Must have the ability to use a computer and required systems to resolve member queries; and

ü  Market the Scheme to potential members and assist in enrolling them on the Scheme.

 

Requirements

ü  Matric (Grade 12) and/ or

ü  Post- matric qualification will be added as advantage

ü  At least 1 - 2 years customer background in call centre or service environment/ customer relations

ü  Computer literacy (MS office)

ü  Must be in possession of a valid driver’s license

ü  Own vehicle (advantageous)

ü  Must be willing to travel at short notice

ü  FAIS Accreditation or background will be added as advantage

ü  Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)

ü  Excellent Interpersonal skills

ü  Persuasiveness

ü  Self-motivated and pro-active

ü  Networking skills

ü  Perform under pressure and driven to meet deadlines

ü  Creative and innovative

ü  Good written and verbal communication skills

ü  Team Player

 

 

New users - Upload your CV                      Existing users - Login here

 

Similar jobs your might be interested in:

Executive Housekeeper
Polokwane
Our client is looking for a live-in Executive Housekeeper for their lodge in Bela Bela Limpopo.
New!


Butchery Manager
Polokwane
Our client who has various business interests is urgently looking for a Butchery Manager at their Tzaneen Branch to start as soon as possible
4 days ago


EE TYRE SALES REPRESENTATIVE (POLOKWANE)
Polokwane
South Africa's largest tyre supplier and manufacturer of OTR Tyres is looking to employ a AA Tyre Sales Representative in polokwane
8 days ago


Quality and Compliance Manager
Polokwane
Our client that is in the Citrus industry is looking for a Quality and Compliance Manager to joint their team in Hoespruit, Limpopo
14 days ago


Workshop Foreman
Polokwane, Limpopo
Our well established luxury vehicle dealer client based in polokwane currently holds a vacancy for a workshop foreman with Mercedes experience.
19 days ago


Senior Sales Consultant | Manufacturing - Polokwane - Limpopo
Polokwane, Limpopo
APPLY NOW
20 days ago


Workshop Manager
Polokwane
Our client that is in the agricultural industry is looking for a Workshop Manager to join their team in Tzaneen
29 days ago


Admin/Sales Retail Polokwane
Polokwane, Limpopo
Admin/Sales Retail polokwane
29 days ago


Health and Safety Officer | Worcester
Worcester, Western Cape
Rapidly growing ISP in Worcester is seeking to employ a well experienced Health and Safety officer
11 days ago


 

Create a free job alert for                                

Client Liaison Officer – Medical Scheme - Polokwane in polokwane, Limpopo

Enter your email address below
and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you. By giving us your email address your agree to our Terms and Conditions