Client Liaison & Administration Assistant

SUMMARY:

Do you enjoy dealing with clients and giving the best Customer Service?

We require a well-groomed and well-spoken in English and Afrikaans individual who would like to be front face of our clients very well-established business based in Kuils River.

POSITION INFO:

REQUIREMENTS

Matric, well groomed with excellent communication skills in English & Afrikaans

Minimum 5 years’ experience in a similar position dealing with customers

Professional attitude with exemplary customer service & interpersonal skills

Very good problem-solving skills

Self-motivated Team Player

Positive can-do attitude

Confidentiality with customers

Computer Literate

DUTIES

Maintain neat and orderly front desk and reception room.

Ensure customers receive courteous and prompt service at all times

Coordinate scheduling of appointments and confirm all appointments, follow up visits

and waiting-listed customers

Ensure customers are booked in correctly to maintain efficient patient flow for the schedule

Assist customers with selection of frames and other accessories

Prepare and explain quotations, prescriptions & payment procedures to patients

Forward and follow up on orders sent to the laboratory & any overdue jobs

Notify customers when goods are ready for collection

Weekly maintenance of files, checking progress & follow up with customers

Closing and opening of the office

Prompt and Accurate invoicing

Maintain up to date knowledge of Medical Aid procedures, process claims accurately

Receive payments and release goods in accordance with company policy

Process petty cash

Ensure outstanding accounts are followed up relevantly.

General administration duties

Maintain patient files and records accurately, timeously, and up to date

Ensure all costing tariffs and prices are up to date

Maintain stock, stationery, and other sundry items, as and when required

Typing reports.

Stock taking

Salary: dependent on experience

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