Client Implementation Manager

Job Title

Client Implementation Manager

Job Purpose (summary of overall job purpose)

To execute the TPS SA Strategy with a strong focus on Client Implementation and to contribute towards meeting  the aspirations of Transactional Products and Services

Key responsibilities

1. a.     Client Implementation
   
   

• Act as a single point of entry for all client implementations and maintenance of electronic banking channels including customized solutions -Direct contact
• Manage the integration required between clients''s electronic platforms and the clients in house systems
• Monitor all deliverables and dependencies related to the implementation and communicate regularly to the necessary stakeholders - ( Project coordination , stakeholder coordination from an internal perspective )
• Ensure adequate security and operational process control in the daily operations of Electronic  Delivery support services
• Maintain an appropriate customer contact model
• Understand the dynamics of Client Implementation with a view to assess market trends, identify new implementation opportunities or competitive threats. Devise strategies to capture the opportunities and grow revenues.
• Ensure that the local Transactional Teams are provided with the appropriate Client Implementation Support to respond to Regional Mandates RFP''s.
• Responsible for post implementation problem resolution.
• Provide monthly consolidated management information on Client Implementation performance as per the required metrics.
• Understand customers'' utilization behaviours and needs to develop value propositions that will drive product and platform usage that will increase revenues.

1. Network Management
   
   

• Act as the single point of entry for Network Expansion Strategies to expand our Transaction banking capabilities within branches, developing cash management partner bank relationships with local banks and sourcing and managing non bank service provider relationships.
• Senior Management interaction with key internal stakeholders and senior representatives of third party service providers is an important component of the job. Manage a cross functional a cross-functional project team within the assigned countries across all stages of the network expansion initiative, including strategy and business case development, identifying appropriate solutions, sourcing providers, implementing and completion of projects within the agreed budget and timeframe.

1. c.     Channel Access
   
   

• Support the implementation of all new electronic platform introductions and enhancements.
• Communicate all customer feedback on platform usage to the relevant stakeholders
• Understand and communicate market best practice, trends and opportunities to enhance electronic service delivery to the appropriate channels  

Governance

• Ensure Country compliance on Audit, Control and financial reporting standards as they relate to TPS Client Access.

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Key Stakeholders and Relationships

Regional Head of Channel Management.

Transaction Bankers

Country Head of TPS

Country Product /ROA Product team

Country/Regional operations heads

Country/Regional Client Service Delivery head

Key Performance Metrics (Not exclusive)

Financial

• Increase revenues through increased transaction volumes
• Shorter implementation cycles leading to faster realization of revenues

Non-Financial

• Management of Dormancy Targets.
• Management and delivery of utilization targets
• Improvement of TAT of implementations
• Standardization of Implementation procedures.
• Documentary Compliance

QUALIFICATIONS,  EXPERIENCE  &  SKILLS

Qualifications

University Degree (or studying towards)