Clerk

Recruiter:

Marshalls World of Sports

Job Ref:

HR0029

Date posted:

Tuesday, September 28, 2021

Location:

parow, Western Cape, South Africa

Salary:

R 21.69

SUMMARY:
The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support, advise and direct the business in all aspects of customer service that could lead the business to high levels of customer retention

POSITION INFO:

KEY PERFORMANCE AREAS AND RESPONSIBILITIES
Key Performance Area	Performance Outputs
Financial + Strategic	Responsible for cash balancing in your drawer Laying and pay-out of bets Responsible for cash shortages in alignment with the Shortage/Overage Policy Ensure that your bet taken count is in alignment with branch projections
Operational	Responsible for the administration and paperwork including cash handover documents Responsible for safety and security of all assets under your control Responsible for the administration and paperwork for transfers to the Assistant Manager or Branch Manager
Customer + Relationship	Providing excellent, good quality customer service at all times Ensuring that your workplace is clean and presentable for MWOS customers Ensure customers are aware of all bet types in order to increase customer satisfaction Ensure communication skills are good in order to provide information to customers clearly and concisely
Leadership + People	Ensuring that breaches in policy is reported to the Assistant/Branch/Regional/HR Manager
Innovation	Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department Make recommendations on how to increase performance and branch profit
KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)
COMPETENCY LIBRARY
Technical Competencies: Stakeholder engagement Bilingual Achieving personal work goals and objectives Adhering to principles and values Deciding and initiating action Delivering results and meeting customer expectations Ability to maintain a high level of accuracy in preparing and entering information and attention to detail; Record keeping skills; Strong customer service focus		Generic Competencies: Inter and Intrapersonal Skills Communication Skills – written + verbal Problem solving skills Accuracy + Attention to detail Time Management Skills Co-ordination Skills Team Working Skills Professionalism Honesty + Integrity Innovative Patience + empathetic Values Passion Proactive Accountability and Ownership Change Teamwork Service Excellence

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