Claims Supervisor - Logistics

Key Responsibilities & Duties:

Clearing of claim status reports

• •Weekly follow-up on status 79, 80 and 52 (Problem POD’s).  Clearing of claim POD’s

Statements and recons

• •Processing of all valid claims on Embrace.
• •Meets the payment deadline
• •All claims are processed within 30 days from statement
• •Rejected claims are emailed to the client on time in order for the credits to be processed before the new statement is issued

Claim cancellation & rejecting of POD’s

• •Cancellation of the claims for the business and reject POD’s for claims to be logged

Notification of GIT incidents

• •GIT notifications are forwarded to the client within 24 hours of the incident after all necessary details are supplied from branch or loss control

Sharepoint reports

• •Weekly report sent to branches to update Sharepoint and ensure Sharepoint is updated

Problem POD authorization

• •Supplies authorization on email to branches that request it. Vetting and releasing of problem POD’s timeously

Embrace orders

• •Verifying orders captured on embrace weekly. Sending verification report to Joey Bi-Weekly

Claims notifications

• •BDF – BI-weekly claims notification schedule sent to customer with valid claim numbers
• •Samsung – Daily status 33 report notifying claim numbers

Management reports & meetings

• •Monthly & weekly reports for management
• •Bi-monthly claims meetings with management teams