Claims Administrator (Commercial Vehicles)

SUMMARY:
Claims Administrator (Commercial Vehicles)

POSITION INFO:

West Rand

The Claims Administrator (Commercial Vehicles) is responsible for the technical review and processing of all commercial truck warranty claims against the policy terms and conditions, delivering an outcome aligned with these and with TCF principles.
Maintain strong relationships with customers, assessors and third-party service provider, ensuring a seamless claims process and a positive customer journey.

N6 Diploma of Mechanical Engineering
Petrol/Diesel Trade Certificate

• 8 years practical Diesel/Commercial truck experience required
• Experience processing commercial truck warranty and/or insurance claims
• Fluent in English and Afrikaans (verbal and written)
• Extensive understanding of all mechanical and electrical systems applicable
   to all the commercial vehicle categories
• Background knowledge of modern repair techniques along with diagnostic
   and electronic procedures
• Ensure that all claims are effectively and timeously processed. within the
   stipulated turn-around times
• Ensure validation of policy holder details and consent on all claims.
• Detailed capture of breakdown and relevant information by asking the
   appropriate questions to both client and workshop.
• Respond to client e-mails and messages within set turnaround times.
• Use appropriate tools (assessors reports, workshop reports, photos) to
   accurately cost the claim, and make informed decisions.
• Ensure claims are finalised with set parameters and TAT.
• Provide regular feedback to customers and other stakeholders, as
  authorised by the customer.
• Building and maintaining relationships
• Contain or reduce claim costs wherever possible by appointing assessors to
   assess the damage, putting pressure on panel beaters to reduce variable
   costs.
• Taking accountability for full resolution of claims processes (incl. the
   communication of the outcome of the claim), to deliver a quality service to
   customers.
• Ensure that the agreed productivity targets are consistently achieved.
• Practice FTCR and resolve client complaints and queries before escalating to
   the next level.
• Fulfil his/her duties in such a manner that the relevant TCF outcomes are
  delivered.
• Deliver on Treating Customers Fairly principles in alignment with regulatory
   requirements.
• Foster productive working relationships with the team and external
   stakeholders

NB! This job is now closed. You can apply for other jobs by uploading your CV.