Chemical Dosing System Technician

SUMMARY:
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POSITION INFO:

We are seeking a highly motivated Technician to service and maintain our Dosing Systems across an assigned territory. The ideal candidate will ensure all customers have a positive experience with our products and services. This role requires a blend of technical expertise, customer service skills, and the ability to work independently.

Key Responsibilities:

• Services for all dosing systems across the territory are conducted in accordance with the set call cycle, ensuring service plans are realized and all dosing systems and associated equipment are in working order.
• Ensure quick turnaround time on dosing system fault finding and fixing at customers.
• Aim to reduce dosing system issues by conducting preventative maintenance during on-site visits.
• Proactively set up meetings as per established call cycle and ensure thorough preparation for customer visits.
• Adhere to quarterly dosing systems call cycle, complete accurate Service reports, and ensure they are correctly filed and are 100% up to date at all times.
• Use expert product knowledge to grow existing business with current customers by discovering new opportunities.
• Build value for the customer by investigation to uncover explicit needs and develop those needs.
• Demonstrate our capability by utilizing expert product knowledge indicating how dosing systems match a customer's explicit needs.
• Collect and evaluate customer feedback regarding dosing systems innovations to enhance customer experience and increase market penetration.
• Use knowledge of the market to identify and acquire new customers in a proactive manner to grow our customer base.
• Build and maintain strong relationships with customers, suppliers, vendors, and business partners by driving customer service excellence.
• Monitor competitive activity in each account and ensure that appropriate response strategies are formulated in conjunction with the Sales Manager.
• Advise management of changes in competition, product availability, or related matters.
• Stay up to date with market trends, feedback findings and business opportunities to the management team.
• Liaise with customers and provide regular status updates and feedback on deliveries.
• Submit proposals/quotations to customers and ensure accurate orders are submitted on time.
• Follow up and resolve customer complaints/queries in a timely and efficient manner.
• Ensure compliance with required industry regulations, quality standards, and safety.
• Maintain Good Housekeeping Practices in area of responsibility.

Qualifications and Experience:

• Grade 12 plus relevant technical degree or diploma (Chemical, Mechanical)
• Minimum of 4 years' technical experience; previous experience working with dosing systems is advantageous.
• This position will support, promote, and grow our business, which requires extensive travel.

Attributes:

• Unique blend of business and technical savvy.
• Ability to work independently and be self-motivated as well as part of a team.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Data skills, including analytics, measurement, analysis, and tracking.
• Decision-making skills for product-related information.
• Engaging customers involves listening to them and understanding them.
• Detail-oriented with strong follow-through skills.
• Strong computer skills, including Microsoft Office (PowerPoint, Excel, CRM)

Please consider your job application unsuccessful should you not receive a response within 2 weeks of applying.