Change and Problem Administrator (12 Months Contract)

Recruiter:

Data Centrix

Job Ref:

JHB005904/Kono

Date posted:

Friday, May 13, 2022

Location:

Midrand, South Africa

SUMMARY:
Datacentrix is looking for a Change and Problem Administrator will manage the Change and Problem Management Processes from the point of initiating a Change Request or Problem to the closure of the Change or Problem. The role will also be responsible for all reporting for Change and Problem Management. The role will ensure governance compliance in operations and utilise the operational escalations process to communicate non-compliance. The Change and Problem Administrator will schedule the CAB and Problem meetings to take the meeting minutes and ensure updates are applied into the Service Management system.

JOB DESCRIPTION:

Required Experience:

5 years’ IT experience Operational IT Change and Problem Management process

Responsbilities:

Interact with the CMDB Team to ensure process integration is in place and to identify gaps that can be improved upon
Responsible for Change Requests and Problems throughout the lifecycle from the initial registration through to the final closeout of the records
Initiate and co-ordinate the CAB review process for the assessment and approval of presented changes
Initiate and co-ordinate the Problem review process to ensure the Root Cause Analysis is completed and submitted for approval by the business
Provide and review Daily/Weekly/Monthly Change and Problem Management reports ensuring the process objectives and SLAs are achieved
Facilitate the following: Ensure that a consistent approach is used in the handling and or processing of change requests logged.
Post-implementation review of change requests implemented to be attached to the initial change request logged before the change request is closed
All change requests to be approved in the CAB meeting - Final.
Circulate all change requests to be implemented to all of the CAB members in advance to allow for prior consideration.
Facilitate the Problem Review meetings to ensure Problems and discussed and Root Cause Analysis information is signed off
Lead the Change and Problem team

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

L2 System Engineer
Location: Sunninghill
Salary:
Our client is seeking a highly skilled L2 Systems Engineer to join their company in Gauteng. This role requires an experienced professional who can lead technical initiatives, drive the transition toward proactive, data-driven and intelligence-led IT services, and ensure strict regulatory and cybersecurity compliance within a Managed Intelligence Platform (MIP) environment.
26 days ago

DevOps Salesforces Engineer
Location: Johannesburg
Salary:
60 days ago

IT Audit Supervisor
Location: Johannesburg
Salary: 800000 Annually
Exciting IT Audit Supervisor opportunity in Gauteng
Today

Business Analyst (12 months Contract)
Location: Pretoria
Salary: Annually
The purpose of this position is to provide end-to-end business analysis services to the Domestic and Regional Settlement Services Division in order to identify business problems and needs, determine solutions and enable improvements in organisational processes.
Today

Technical Specialist
Location: Johannesburg
Salary: 400 Hourly
New contract opportunity available on 6 months contract for Technical Support Specialist in Client Service (CIB) - To provide Technical support and resolve client issues in resolving host-to-host connectivity issues, regression testing, in UAT environments and ensure changes into production
Today

Business Efficiency Manager
Location: Pretoria
Salary: Market related
The Business Efficiency Manager is responsible for driving operational excellence and continuous imp
Today

Service Delivery Manager
Location: Johannesburg
Salary: 40 000 Monthly
Role: Service Delivery ManagerLocation: Fourways, Johannesburg Our client is a successful ICT company who offer next generation Voice and Data solutions and services to corporate and SME clients throughout Africa. They are looking for a Service Delivery Manager to join their dynamic team, a customer-centric professional who shares their passion for technology and service delivery. This ...
1 day ago

Factory Manager
Location: Johannesburg
Salary: Monthly
A new position has opened up for a Factory Manager in the Randburg area. You will be responsible for leading and coordinating all factory operations for the Company. The role focuses on delivering production targets safely, efficiently, and in line with quality standards, while ensuring daily activities support business goals, customer requirements, and cost efficiency.
1 day ago

Senior Actuary
Location: Johannesburg
Salary: 1700000 Annually
Exciting Senior Actuarial Role
2 days ago

Specialist Support Engineer
Location: Johannesburg
Salary:
We’re looking for a Specialist Support Engineer who loves solving complex technical problems and helping customers succeed. You’ll troubleshoot advanced issues, work closely with engineering teams, communicate clearly with customers, and help improve our products and support processes. The ideal candidate is technically curious, calm under pressure, and passionate about delivering grea...
4 days ago

Change and Problem Administrator (12 Months Contract)

Similar jobs you might be interested in:

Create a free job alert for Change and Problem Administrator (12 Months Contract) in Midrand

Jobseekers

Recruiter

General