Change and Problem Administrator (12 Months Contract)

 

Recruiter:

Data Centrix

Job Ref:

JHB005904/Kono

Date posted:

Friday, May 13, 2022

Location:

Midrand, South Africa


SUMMARY:
Datacentrix is looking for a Change and Problem Administrator will manage the Change and Problem Management Processes from the point of initiating a Change Request or Problem to the closure of the Change or Problem. The role will also be responsible for all reporting for Change and Problem Management. The role will ensure governance compliance in operations and utilise the operational escalations process to communicate non-compliance. The Change and Problem Administrator will schedule the CAB and Problem meetings to take the meeting minutes and ensure updates are applied into the Service Management system.

JOB DESCRIPTION:

Required Experience:
  • 5 years’ IT experience Operational IT Change and Problem Management process
Responsbilities:
  • Interact with the CMDB Team to ensure process integration is in place and to identify gaps that can be improved upon
  • Responsible for Change Requests and Problems throughout the lifecycle from the initial registration through to the final closeout of the records
  • Initiate and co-ordinate the CAB review process for the assessment and approval of presented changes
  • Initiate and co-ordinate the Problem review process to ensure the Root Cause Analysis is completed and submitted for approval by the business
  • Provide and review Daily/Weekly/Monthly Change and Problem Management reports ensuring the process objectives and SLAs are achieved
  • Facilitate the following: Ensure that a consistent approach is used in the handling and or processing of change requests logged.
  • Post-implementation review of change requests implemented to be attached to the initial change request logged before the change request is closed
  • All change requests to be approved in the CAB meeting - Final.
  • Circulate all change requests to be implemented to all of the CAB members in advance to allow for prior consideration.
  • Facilitate the Problem Review meetings to ensure Problems and discussed and Root Cause Analysis information is signed off
  • Lead the Change and Problem team

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Leasing Manager
Location: Johannesburg
Salary:
27 days ago


Senior IT Manager - Telecoms
Location: Johannesburg
Salary: Annually
The IT manager is responsible for defining and executing the enterprise IT strategy that underpins the company’s corporate, commercial, and operational functions.
28 days ago


Senior IT Manager
Location: Midrand
Salary:
28 days ago


National Credit & Risk Manager
Location: Johannesburg
Salary:
We are seeking an accomplished National Credit and Risk Manager to take ownership of our Client's credit governance, debtor portfolio, and collections function. This pivotal role requires a seasoned professional with extensive experience in credit management, risk mitigation, and working capital optimisation. The successful candidate will provide strategic leadership, safeguard financial stability...
1 day ago


Accounts Payable Manager - East Rand - JHB
Location: Johannesburg
Salary: R900 000p.a.
Accounts Payable Manager - East Rand - JHB
1 day ago


Human Resources Manager -6 Month Contract
Location: Johannesburg
Salary:
4 days ago


Senior Analyst Developer
Location: Pretoria
Salary:
Our client, a leading financial services institution, is seeking an experienced Mid-Senior Analyst Developer to support a critical payments modernisation and sustainment programme on a 24-month contract. The successful candidate will work on high-availability payments platforms within a highly regulated environment, with a strong focus on Java, C#, Angular, Spring Boot, IBM MQ, REST APIs, microser...
4 days ago


Senior Mechanical Design Engineer
Location: Johannesburg
Salary:
An exciting opportunity exists for an experienced Mechanical Design Engineer to join a leading engineering and manufacturing environment. We are seeking a highly skilled professional with a strong background in mechanical design, product development, 3D modelling, and multidisciplinary engineering projects.
4 days ago


Management Accountant
Location: Pretoria
Salary: 700000 Annually
Finance Meets Innovation
5 days ago


HR BusinessPartner
Location: Johannesburg
Salary:
Lead People. Shape Culture. Drive Business Success.
6 days ago


Create a free job alert for Change and Problem Administrator (12 Months Contract) in Midrand

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions