Change and Problem Administrator (12 Months Contract)

Recruiter:

Data Centrix

Job Ref:

JHB005904/Kono

Date posted:

Friday, May 13, 2022

Location:

Midrand, South Africa

SUMMARY:
Datacentrix is looking for a Change and Problem Administrator will manage the Change and Problem Management Processes from the point of initiating a Change Request or Problem to the closure of the Change or Problem. The role will also be responsible for all reporting for Change and Problem Management. The role will ensure governance compliance in operations and utilise the operational escalations process to communicate non-compliance. The Change and Problem Administrator will schedule the CAB and Problem meetings to take the meeting minutes and ensure updates are applied into the Service Management system.

JOB DESCRIPTION:

Required Experience:

5 years’ IT experience Operational IT Change and Problem Management process

Responsbilities:

Interact with the CMDB Team to ensure process integration is in place and to identify gaps that can be improved upon
Responsible for Change Requests and Problems throughout the lifecycle from the initial registration through to the final closeout of the records
Initiate and co-ordinate the CAB review process for the assessment and approval of presented changes
Initiate and co-ordinate the Problem review process to ensure the Root Cause Analysis is completed and submitted for approval by the business
Provide and review Daily/Weekly/Monthly Change and Problem Management reports ensuring the process objectives and SLAs are achieved
Facilitate the following: Ensure that a consistent approach is used in the handling and or processing of change requests logged.
Post-implementation review of change requests implemented to be attached to the initial change request logged before the change request is closed
All change requests to be approved in the CAB meeting - Final.
Circulate all change requests to be implemented to all of the CAB members in advance to allow for prior consideration.
Facilitate the Problem Review meetings to ensure Problems and discussed and Root Cause Analysis information is signed off
Lead the Change and Problem team

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

ServiceNow ITSM Practitioner Implementer
Location: Johannesburg
Salary: Market Related Monthly
Position OverviewThe ServiceNow ITSM Practitioner Implementer will play a critical role in configuring, customising, and implementing ServiceNow ITSM and CMDB solutions to support their internal IT service management processes and operational workflows. This role is focused specifically on the ITSM and CMDB modules within ServiceNow, ensuring that internal IT services are well-managed, incidents a...
10 days ago

ServiceNow ITSM Practitioner Implementer
Location: Midrand
Salary:
10 days ago

Senior Specialist: Developer/ Programmer
Location: Johannesburg
Salary:
We are sourcing for a Senior Specialist: Developer/ Programmer role.
1 day ago

Systems/ Business Analyst
Location: Johannesburg
Salary:
We are recruiting for a Systems/ Business Analys role.
1 day ago

Senior Project Manager
Location: Johannesburg
Salary:
We are recruiting for a Project Manager role.
1 day ago

Process Safety Practitioner
Location: Johannesburg
Salary: Annual salary
The Process Safety Practitioner is responsible for identifying, evaluating, and coordinating the implementation and execution of risk- mitigation strategies or controls in operational processes.
1 day ago

FINANCIAL PLANNER
Location: Pretoria
Salary: Market related
Helping clients navigate complex financial landscapes and make informed financial decisions.
1 day ago

Sub-Product Owner (Senior) 1613
Location: Menlyn
Salary:
We are looking for a Senior Sub-Product Owner to join a global IT environment delivering innovative solutions across cloud, development, and enterprise platforms.This role sits within a complex product landscape focused on vehicle systems integration, quality assurance, and production enablement, ensuring error-free customer functionality across electrical/electronic systems, driving dynamics, and...
2 days ago

Solutions Architect (Expert) 0222
Location: Menlyn
Salary:
This role requires a technically strong engineer with deep understanding of complex enterprise networks, firewall management systems, and systems integration.The role requires a hybrid skill set across operations, development, and solution design. The successful candidate must be able to troubleshoot complex issues independently, build and extend integrations, and coordinate work with external pro...
2 days ago

HR Business Partner
Location: Johannesburg
Salary: Monthly
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for an HR Business Partner to join our financial services client based in Sandton on a contract basis.
2 days ago

Change and Problem Administrator (12 Months Contract)

Similar jobs you might be interested in:

Create a free job alert for Change and Problem Administrator (12 Months Contract) in Midrand

Jobseekers

Recruiter

General