Case Management Officer

SUMMARY:
Dispute Resolution Centre Case Management

POSITION INFO:

Qualifications

• An appropriate grade 12 certificate and/ or equivalent academic qualification

• Professional orientated behavior essential (walk-inns, employees and employers, trade union officials and employers’ organizations as well as attorneys).
• Switchboard operation knowledge and experience required
• Presentable and professional attitude
• Computer Literacy
• Proficient in Official languages, including English and Afrikaans

• Prior experience in interpreting in Statutory Labour Dispute Resolution processes an added advantage

Knowledge/Experience/Skills/Requirements

• Above average verbal communication and listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be diplomatic, professional and assertive
• Ability to work independently and use initiative along with problem solving abilities

• Ability to build strong professional relationships with all stakeholders, i.e. Parties of the Council, Clients and management team

• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved

• Must be a good team player and achieve all objectives as set out by the Managing Commissioner
• Must be meticulous in carrying out tasks/instructions etc
• Must be patient with all DRC users
• Knowledge of the Dispute Resolution Centre processes would be an advantage
• Knowledge of Case Management System

NB! This job is now closed. You can apply for other jobs by uploading your CV.