Case Management Officer

Recruiter:

Banqobi Consulting

Job Ref:

KwaZulu-Natal

Date posted:

Wednesday, March 3, 2021

Location:

pinetown , KwaZulu-Natal, South Africa

Salary:

Market related

SUMMARY:
Dispute Resolution Center Case Management Officer

POSITION INFO:

Duties & Responsibilities

Advise on shortage of stationery and related amenities
Attend to own professional correspondence and posting, serving and courier documents
Generate and remit Reports on time
Assist at reception(front office) or assist other CMO when need arises
Allocate all interlocutory applications and review point in limine applications

Allocate files on CMS and manage case file actions from start to end of process including review applications where necessary
Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules

Captureand schedule cases and notify parties of the set down date and file proof of service
Manage all DRC files in good professional order ensuring proper archiving and/or filing
Maintain and update KZN diary in good order

Ensure nonjurisdiction matters are transferred to the correct dispute resolution forum and notify the parties involved
Interpret at hearings when necessary
Liaise with the CCMA and Labour Court/DOL where necessary
Manage referrals from the referred stage to the closed status on CMS and run reports
Oversee and complete SECT 143(3) Applications and maintain register
Process applications for postponement in own matters
Process condonations and rescission applications
Screen referral documents and notify party if the referral is defective timeously
Maintain and attend to the DRC Inbox
Allocate cases to Panelists
Prepare and compile accounts for payment
Handle complaints and queries
Switchboard operator

Qualifications

An appropriate grade 12 certificate and/ or equivalent academic qualification

Professional orientated behavior essential (walk-inns, employees and employers, trade union officials and employers’ organizations as well as attorneys).
Switchboard operation knowledge and experience required
Presentable and professional attitude
Computer Literacy
Proficient in Official languages, including English and Afrikaans

Prior experience in interpreting in Statutory Labour Dispute Resolution processes an added advantage

Knowledge/Experience/Skills/Requirements

Above average verbal communication and listening skills
Ability to withstand pressure and provide above average services
Must at all times be diplomatic, professional and assertive
Ability to work independently and use initiative along with problem solving abilities

Ability to build strong professional relationships with all stakeholders, i.e. Parties of the Council, Clients and management team

Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved

Must be a good team player and achieve all objectives as set out by the Managing Commissioner
Must be meticulous in carrying out tasks/instructions etc
Must be patient with all DRC users
Knowledge of the Dispute Resolution Centre processes would be an advantage
Knowledge of Case Management System

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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