Camp Manager

Recruiter:

Greys Personnel

Job Ref:

DBN002398/ZC

Date posted:

Monday, August 1, 2022

Location:

Zululand - Nongoma, South Africa

SUMMARY:
A position has become available for a Camp Manager at a Game Reserve in Zululand.

Candidates working at a Camp in a Game Reserve / Lodge will only be considered for this position

JOB DESCRIPTION:

Minimum Requirements:

Diploma / Degree in Business /Hospitality /Hotel Management or equivalent
Minimum 3 years’ experience in Camp Management or Hospitality Management
Skilled in planning and organisation
An awareness of developments within the food and lodge industries, as well as international trends in hospitality
Passion for the Environment, Conservation, and ability to monitor an Environmental Management Plan
Excellent customer Service
Excellent planning and organizing skills
Excellent communication skills
Problem analysis and problem-solving skills
Great initiative
Excellent decision-making skills

Responsibilities:

Together with Lodge Manager ensure optimal Lodge / Camp operations at all times.
Meet with Department Heads on a daily, weekly, monthly basis to discuss operations, staffing and training
Work with team to ensure maintenance of lodges /camp is within budget parameters and required standards.
Monitor staff performance on a daily/weekly basis and provide guidance where required.
Working closely with the Front desk to ensure optimal customer service, providing backup to the front desk/front of house in busy times
Hands on activity in each department when required and mostly daily
Handle customer issues and solve any situations as they arise
Working within company policies and procedures on a regular basis and ensure maintenance of it
Liaise with the Lodge Manager on a continuous basis to provide feedback and seek assistance as required
Prepare reports and manage budget allocations in each department
Attend and execute Health and Safety meetings at the Lodge
Oversee an events/conferencing that take place in at the Lodge
Ad Hoc as & when required by Lodge Manager
Staff rosters are detailed and meet lodge requirements (reception and conference and events etc) whilst keeping overall staff costs to the minimum possible level.
Guest expectation regarding the standard of service should be exceeded. Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
Excellent Customer Service
Experience, and proven track record in managing & training people
Hospitality experience
Experience working in bush

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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