Call center MTN (WITH/WITHOUT EXPERIENCE)

Recruiter:

Link Personnel

Job Ref:

COC101

Date posted:

Wednesday, February 23, 2022

Location:

Johannesburg, South Africa

Salary:

200000

SUMMARY:
NEW POSITIONS

JOB DESCRIPTION:

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Build a Job Description

Are you a Job Seeker?

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Inbound Lead Response / Call Center Agent
Location: Johannesburg
Salary:
12 days ago

Call Center Agent
Location: Centurion
Salary: R9000
We are looking for charismatic and well spoken call Centre Agent for a company based in the Centurion area who is able to perform well under pressure.
15 days ago

Senior Operations Coordinator
Location: Johannesburg
Salary:
We are looking for a senior operations professional to act as second-in-command to the Operations Manager. This role is focused on improving internal processes, supporting daily operational flow, and managing the coordination team to ensure service excellence and efficiency across the business. The successful candidate will be highly organised, detail-oriented, and confident managing both people a...
2 days ago

Call Centre Agent
Location: Sandton
Salary: Market related
Ensuring quick, effective and continual customer service.
2 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
9 days ago

Lead Business Generator /Telesales
Location: Bryanston
Salary:
14 days ago

Operational Business Controller – Filtration & Purification Industry
Location: Johannesburg
Salary: Market-related
Be the financial anchor in a mission-driven industrial solutions company
15 days ago

Helpdesk Agent - PTA
Location: Pretoria
Salary: 11000
Helpdesk Agent Pretoria (Tshwane) Salary R11 000,00A company in Pretoria is looking for an IT Helpdesk Agent.
29 days ago

Marketing and sales Intern
Location: Johannesburg
Salary: Performance basic salary plus commission
Marketing and sales Intern
14 days ago

Inbound Telesales - Stationery Industry
Location: Johannesburg
Salary:
50 days ago

Call center MTN (WITH/WITHOUT EXPERIENCE)

Call Center Representative duties and responsibilities

Similar jobs you might be interested in:

Create a free job alert for Call center MTN (WITH/WITHOUT EXPERIENCE) in Johannesburg

Jobseekers

Recruiter

General