Call center Assistant

Recruiter:

ANGELICA MARKETING

Job Ref:

Cc01

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000

SUMMARY:
Call center Assistant

JOB DESCRIPTION:

What You’ll Be Doing

Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
Achieves team performance goals as established by leadership
Coaches and develops team of sales agents to achieve performance objectives
With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
Handles escalated call disputes between customers and agents
Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Call Center Manager
Location: Johannesburg
Salary:
28 days ago

Sales Consultants (Call Center) Afrikaans speaking
Location: Randburg
Salary:
38 days ago

Call Center Dialer Specialist
Location: Johannesburg
Salary: Market Related
Outbound call center Dialer Specialist
47 days ago

Control Room Operator
Location: Kempton Park
Salary:
Our client is looking for a control room operator to join their dynamic team in Kempton ark
13 days ago

Cloud Operations Engineer (Azure)
Location: Johannesburg
Salary:
Our client in the telecom sector is seeking a professional Cloud Operations Engineer on a contract duration of 6 months.
18 days ago

Call Centre Agent
Location: Johannesburg
Salary:
An exciting opportunity exists for dynamic X factor individuals with a passion for customer service.Â We aim to provide a simply brilliant customer experience on every customer interaction, by positively engaging and enhancing customer loyalty and value, through providing solutions and resolving customer queries in an efficient manner.
21 days ago

Sales Manager
Location: Johannesburg
Salary:
25 days ago

AI Engineer â Graduate Programme
Location: Johannesburg
Salary: Annually
Join a high-impact AI team focused on building innovative AI solutions that enhance voice and digital customer experiences. You'll work on production-ready voice/text bots, AI-driven QA systems, and NLP tools, including language models for under-represented African languages.
28 days ago

Senior Infrastructure Engineer
Location: Johannesburg
Salary:
40 days ago

Azure Cloud Engineer
Location: Centurion
Salary: Market related
Experienced Azure Cloud Engineer.
41 days ago

Call center Assistant

What You’ll Be Doing

Similar jobs you might be interested in:

Create a free job alert for Call center Assistant in Johannesburg

Jobseekers

Recruiter

General