Call Centre Ticketing Supervisor

 

Recruiter:

Call Centre Staffing

Job Ref:

CPT001555/FK

Date posted:

Friday, November 25, 2022

Location:

Century City, South Africa

Salary:

R20 000


SUMMARY:
Our client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.
The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes.
This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.

JOB DESCRIPTION:

Responsibilities
  • Promote excellent performance by leading the team and supervising the daily operations of the department & Clearly set & communicate targets and use data to monitor & measure the team’s performance
  • Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
  • Develop, implement new or improve existing business policies/processes to improve the services offered
  • Ensure clarity around priorities and goals based on the organization's objectives Identify, develop and hire new talent
  • Investigate and handle escalated, complex cases to ensure proper resolution
  • Communicate with the upper management & deal with difficult stakeholders
Requirements
  • At least 4 years of similar working experience in a fast-paced customer support environment
  • Excellent interpersonal and leadership skills
  • A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
  • Experience working with demanding targets and tight deadlines
  • Results-driven approach to problem-solving
  • Process-oriented analytical thinking with the ability to extract information from data
  • High level of GDS knowledge (Amedeus mandatory requirement)
  • Self-motivated, tactful, creative and strategic thinker
Benefits
● The opportunity to work in a highly paced environment ● Hybrid employment model ● Excellent salary ● Bonus performance scheme

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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