Call Centre Ticketing Supervisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001555/FK

Date posted:

Friday, November 25, 2022

Location:

Century City, South Africa

Salary:

R20 000

SUMMARY:
Our client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.
The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes.
This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.

JOB DESCRIPTION:

Responsibilities

Promote excellent performance by leading the team and supervising the daily operations of the department & Clearly set & communicate targets and use data to monitor & measure the team’s performance
Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
Develop, implement new or improve existing business policies/processes to improve the services offered
Ensure clarity around priorities and goals based on the organization's objectives Identify, develop and hire new talent
Investigate and handle escalated, complex cases to ensure proper resolution
Communicate with the upper management & deal with difficult stakeholders

Requirements

At least 4 years of similar working experience in a fast-paced customer support environment
Excellent interpersonal and leadership skills
A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
Experience working with demanding targets and tight deadlines
Results-driven approach to problem-solving
Process-oriented analytical thinking with the ability to extract information from data
High level of GDS knowledge (Amedeus mandatory requirement)
Self-motivated, tactful, creative and strategic thinker

Benefits
â The opportunity to work in a highly paced environment â Hybrid employment model â Excellent salary â Bonus performance scheme

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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