Call Centre Team Leader

Recruiter:

Hedz recruitment solutions

Job Ref:

TL111021PTA

Date posted:

Monday, October 11, 2021

Location:

Pretoria, South Africa

Salary:

R600000 per annum

SUMMARY:
A well-established organisation in the Motor industry is seeking the services of a Call Centre Team Leader. The successful candidate will have no less than 5 yearâ€™s experience as a Call Centre Team Leader. The person will be based in Pretoria, Gauteng.

POSITION INFO:

A well-established organisation in the Motor industry is seeking the services of a Call Centre Team Leader. The successful candidate will have no less than 5 year’s experience as a Call Centre Team Leader. The person will be based in Pretoria, Gauteng.

Salary R----- - R50 000 per month

Duties

Work closely with the team, motivating and coaching them.
Manage the day-to-day line activities.
Managing escalations
Staff Management.
Support the Call Centre Manager in ensuring that the Call Centre Agents are closing their cases
Monitoring that the Call Centre agents are following the correct procedure | process when logging calls.
Escalate complaints | problems to the Call Centre manager if unable to resolve live escalations from Call Centre agents.
Keep the Call Centre manager updated on any operational issues that may arise that affects the Call Centre SLA’s.

Min requirements

Own reliable transport
Drivers Licence
Must be fluent in Afrikaans and English.
+5 years Call Center experience, expereince must be as a Team Leader / Manager.
Experience in managing a call centre of 40 or more agents.

Matric / Grade 12
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Microsoft suite – Office

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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