Call Centre Supervisor

Recruiter:

Talent Evolution

Job Ref:

PTA001040/EO

Date posted:

Friday, May 20, 2022

Location:

Centurion, South Africa

Salary:

R24 000 Monthly

SUMMARY:
The main purpose of this position is to supervise, direct, train and evaluate employees in the Call Centre Department

JOB DESCRIPTION:

Duties:

To manage the relationship with allocated customers ensuring retention and growth.
To manage the performance of team members and provide training if and where necessary.
To provide team members with assistance and advise to ensure that both internal and external queries are resolved within the stipulated turnaround times.
Monthly KPI management (Productivity /quality). Ensure service levels are achieved daily/monthly/yearly. To provide management with regular and ad-hoc reports.
To control and manage departmental office administration.

Requirements:

National certificate
Grade 12/Matric
At least 5 years experience in a similar position
MS Excel-Intermediate
MS PowerPoint-Basic
MS Word-Intermediate
MS CRM-Advance Reporting Bases-Advance

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Call Centre Manager - Healthcare / Medical Aid
Location: Johannesburg
Salary: Market related
A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a call centre Manager.The role will involve the daily running and management of the call centre through the effective use of reso...
7 days ago

Campaign Manager (Call Centre)
Location: Pretoria
Salary: 25,000.00 Monthly
We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or email wording is essential for success in this role.As a Campaign Manager, you will be responsible for building and managing c...
10 days ago

Outbound Call Centre Agent
Location: Johannesburg
Salary: Monthly
Outbound call centre AgentÂ Gauteng, Johannesburg, PomonaÂ Market Related Salary +Commission + Benefits
3 days ago

Call Centre Agent
Location: Sandton
Salary: Market related
Ensuring quick, effective and continual customer service.
20 days ago

Call Centre Campaign Manager - Credit Management - Randburg
Location: Johannesburg
Salary: R900 000p.a.
call centre Campaign Manager - Credit Management - Randburg
23 days ago

Call Centre Manager
Location: Johannesburg
Salary: Monthly
Our client in the Manufacturing industry is currently looking to employ a call centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you.
23 days ago

CALL CENTRE COORDINATOR - CUSTOMER SERVICE
Location: Johannesburg
Salary: R18 000 - R25 000 CTC (dep on exp)
Well established company situated in Linbro Park, Sandton are looking for a call centre / Customer Service person for their Technical department / Workshop
2 days ago

Customer Service Agent (ICT OR OFFICE AUTOMATION INDUSTRY)
Location: Johannesburg
Salary:
16 days ago

Sales Agent
Location: Johannesburg
Salary: R8000 Monthly
Sales Agent
2 days ago

Retentions Consultant (Insurance)
Location: Pretoria
Salary: R15 000 pm
Focusing on retaining customers after sale. This position involves direct engagement with customers to understand their needs and concerns, negotiating terms to ensure competitive offerings, effective and strong objection handling skills and providing tailored solution. The ideal candidate will be customer-oriented, possess strong communication skills, and be comfortable working in a fast-paced hi...
2 days ago

Call Centre Supervisor

Similar jobs you might be interested in:

Create a free job alert for Call Centre Supervisor in Centurion

Jobseekers

Recruiter

General