Call Centre Supervisor

Recruiter:

O'Brien Recruitment

Job Ref:

1848347630

Date posted:

Thursday, March 10, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Well established company based in Montague Gardens is looking to employ an experienced Call Centre Supervisor to join their organisation. Suitable candidates will need to meet the below requirements.

The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.

Job Requirements:

Minimum Grade 12
Relevant tertiary qualification would be a strong advantage (diploma or degree in Commerce, Credit, Business Administration etc.) and/or relevant Call Centre industry training/qualification
Minimum 5 years’ experience in a collection call centre
Minimum 3 years’ experience in the position a call centre Team Leader/Supervisor
Proven track record of managing poor performance
In-depth understanding of collections call centre processes and systems
In-depth knowledge of collections call centre performance metrics
Sound knowledge of relevant legislation: POPI Act, Debt Collector Act, National Credit Act, Consumer Protection Act and relevant Codes of Conduct and Good Practice
The ability to understand and converse in multiple official, African languages would be a distinct advantage
Driver’s License
Clear Credit and Criminal records
Proficiency with technology, especially computers, software applications, and phone systems
Strong skills in the use of Microsoft Office products, particularly Excel

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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