Call Centre Sales Manager (JB1261)

SUMMARY:
Call Centre Sales Manager (JB1261)

POSITION INFO:

Call Centre Sales Manager (JB1261)

Pinetown

R30 000 – R40 000 per month

Requirements:

Matric is essential and a relevant qualification / Diploma / degree with Sales and Marketing is advantageous.

A minimum of 3 years working experience in a similar role is required.

Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.

To effectively coach, supervise and coordinate the daily sales activities of the sales team to achieve and exceed set sales targets

Monitor and motivate direct reports to reach agreed sales budgets

Deliver excellent customer service

Carry out accurate and efficient sales related administration

Display and apply extensive product knowledge

Display accurate and efficient use CRM Systems

Sales revenue vs Target

Monitor and report on daily sales activities.

Allocate individual revenue targets to consultants and monitor performance against targets

Pursue, assist, and monitor sales by consultants for new and previous customers.

Work through Credit Balances report to identify invoicing opportunities

Monitor account adjustments for course deferrals, transfers and cancellations

Monitor achievement of targeted figures against breakeven numbers

Deliver excellent customer service

Keep record of results of questionnaires collected.

Develop Complaint / Query Log in conjunction with consultants and monitor the resolution and response to these queries.

Keep record of complaints/queries logged.

Resolve queries promptly, accurately and efficiently.

Check that follow up information has been sent out.

Ensure that follow up has been done.

Sales Administration and Reporting

Capture client information on CRM.

Capture enrolments

Receipt payments.

Carry out accurate adjustments.

Record daily numbers.

Report on number of calls made and queries taken.

Keep booking file updated.

Use show file when selling.

Ensure that show file is kept up to date.

Send sales reports to General Manage within the agreed deadlines.

Analyse all sales reports.

Management of Sales consultants and team leaders and Jnr Sales Managers

Provides leadership and direction to direct reports.

Spend quality one on one time with each member of your team to assess their selling skills.

Manage the performance of Sales consultants to ensure that performance objectives are met.

Performance management of staff and implementing disciplinary actions in line with HR policies and procedures.

Identify and manage training needs of Sales consultants.

Ensures that the Sales consultants have access to the necessary resources to fulfil their duties.

Makes recommendations to General Manager on staffing requirements.

Ongoing mentoring and coaching of team.

Product knowledge and system usage

Participate in all product training offered by the relevant division

Consult effectively onto the appropriate services offering.

Ensure a general knowledge of all courses, not only the ones under your direct control

Need to develop unique selling points of programmes.

Please email CV to <--------Please upload your CV here-------- and quote JB1261 in the subject line

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