Call Centre Manager

SUMMARY:
Call Centre Manager

POSITION INFO:

Functional Strategy Execution

Lead the development and implementation of strategy for a significant area of
responsibility, anticipating complex issues, challenges, and opportunities, and
ensuring integration with wider corporate strategy.

Communicate the function''''s strategy and its relationship to the organization''''s
mission, vision and values; clarify the actions needed to implement it within the
area of responsibility; motivate people to commit to these and to doing
extraordinary things to achieve the organization''''s business goals.

Manage and grow the broker and alternative distribution channels: Life & Wealth
broker distribution. Oversee Account Management/ Broker Consultant team.

Meet and exceed growth objectives in all product lines through different product
distribution teams / channels. Effectively align channel objectives to overall
organisational / business objectives in order to exceed sales and profit targets.

Develop and implement the Sales
Strategy to meet business growth requirements.
Successfully implement channel initiatives and projects, ensure that profit
targets are exceeded in line with the commercial business cases. Gear sales
targets to meet business growth requirements.

Quantify business outcomes (i.e. revenues or other key performance indicators);
detail expense and headcount budgets; and develop business cases for key
projects, ensure cross-functional integration.

Stakeholder Engagement
Identify and manage stakeholders up to top management level, finding out their
needs/issues/concerns and reacting to these by leading and coordinating the
development of stakeholder engagement plans to support the communication of
business information and decisions.

Oversee third party sales of complex, often customized products and services to
significant customers and/or manage a significant sales department.
Organizational Capability Building
Evaluate the capabilities of staff within the department to identify gaps and
prioritize development activities. Implement the organization''''s formal
development frameworks within the area of responsibility. Coach and mentor
others to support the development of the organization''''s talent pool.

Relevant Marketing or Commercial degree / diploma or Business Administration
qualification; RE1 and RE5, and KI RE1 (Essential); CFP or a post graduate
qualification (Advantageous); South African Institute of Financial Markets
Certification (Advantageous)

5-7 years Broker distribution management experience in life insurance

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