Call Centre Learnership

 

Recruiter:

RFP Materials

Job Ref:

CCL2569

Date posted:

Monday, June 20, 2022

Location:

Johannesburg, South Africa

Salary:

200000


SUMMARY:
Call Centre Learnership

JOB DESCRIPTION:

Duties & Responsibilities

  • With or Without experience 
  • Answer calls and respond to emails 
  • Handle customer inquiries both telephonically and by email
  • Facilitate end to end enrolment process
  • Provide end to end enrolment support
  • Manage and resolve customer queries
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

Desired Experience & Qualification

  • Matric
  • Proficient in relevant computer applications
  • Required language proficiency English 
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

 

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