Call Centre Customer Service Agent

 

Recruiter:

Global TLS

Job Ref:

GRS SH

Date posted:

Saturday, July 2, 2022

Location:

Johannesburg, South Africa

Salary:

Annual Salary & Bonus


SUMMARY:
Call Centre Customer Service Agent

JOB DESCRIPTION:

You do not have to have worked in an office previously, but have exceptional communication skills and be able to learn computer systems.

Duties

  • Answering calls in a timely manner
  • Contacting and dealing with customers via telephone and email, updating details on systems whilst providing exceptional customer service.
  • Collating and posting of documents when required
  • Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
  • To manage the customer through the lifecycle of their policy from quote/sales and inception and renewals to the claims process and all credit control functions, providing a one touch service.

Essential Skills

  • Excellent customer service
  • Resilience within a busy working environment
  • Prioritisation skills
  • Ability to multitask
  • Able to think on your feet
  • Work well under pressure
  • Problem-solving skills with difficult customers

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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