Call Centre Agents - Training Provided

Recruiter:

HR Solutions For Tomorrow

Job Ref:

INF001

Date posted:

Wednesday, February 23, 2022

Location:

Johannesburg, South Africa

Salary:

Annual Salary & Bonus

SUMMARY:
Call Centre

JOB DESCRIPTION:

What you''ll be doing:

To deliver an exceptional experience to our customers and engineers
Taking inbound customer queries over the phone, email, and chat
Organising jobs and service calls with field engineers
Raising support tickets to enable tracking and resolution of customer requests
Maintaining a database of customer information
Customer retention
Advising customers and prospective customers on the product and services

The experience we''re looking for you to bring:

Great listener, able to identify customer needs. Empathy is extremely important, and the ability to relate to a wide-ranging demographic is essential
Ability to communicate clearly and professionally, both verbally and in writing
Flexible enough to work as a blended agent across channels, handling phone, email or chat transactions

NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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