Call Centre Agent - Customer Service

You do not have to have worked in a call centre / office previously, but have exceptional communication skills and be able to learn computer systems.

Duties

• Answering calls in a timely manner
• Contacting and dealing with customers via telephone and email, updating details on systems whilst providing exceptional customer service.
• Collating and posting of documents when required
• Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
• To manage the customer through the lifecycle of their policy from quote/sales and inception and renewals to the claims process and all credit control functions, providing a one touch service.
• Aware of and conform to legal requirements in all activities, both internal and external.
• Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

Essential Skills

• Excellent customer service
• Resilience within a busy working environment
• Prioritisation skills
• Ability to multitask
• Able to think on your feet
• Work well under pressure
• Problem-solving skills with difficult customers