Call Centre Agent - Customer Service

Recruiter:

Tshisevhe Recruitment and Consulting

Job Ref:

HT522

Date posted:

Thursday, May 19, 2022

Location:

Johannesburg, South Africa

Salary:

Annual Salary & Bonus

SUMMARY:
Call Centre

JOB DESCRIPTION:

You do not have to have worked in a call centre / office previously, but have exceptional communication skills and be able to learn computer systems.

Duties

Answering calls in a timely manner
Contacting and dealing with customers via telephone and email, updating details on systems whilst providing exceptional customer service.
Collating and posting of documents when required
Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
To manage the customer through the lifecycle of their policy from quote/sales and inception and renewals to the claims process and all credit control functions, providing a one touch service.
Aware of and conform to legal requirements in all activities, both internal and external.
Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

Essential Skills

Excellent customer service
Resilience within a busy working environment
Prioritisation skills
Ability to multitask
Able to think on your feet
Work well under pressure
Problem-solving skills with difficult customers

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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