Call Centre Agent

 

Recruiter:

Fempower

Job Ref:

2208340367

Date posted:

Saturday, October 29, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Our client has an opportunity available for a Call Centre Agent based in Johannesburg.

Requirements:

  • Matric.
  • Ability to speak Afrikaans.
  • Occupational Health and Safety Compliance qualification.
  • 2 to 4 years’ sales experience in a Call Centre environment.
  • Experience in developing leads and researching potential clients.
  • Ability to contact customers, complete sales and manage other tasks independently.
  • Computer literate.
  • Technical aptitude.
  • Proven sales track record, trade references and recommendations.
  • Willing to work overtime when required.

 

Responsibilities:

 

  • Contact existing and prospective clients to upsell health and safety short courses.
  • Recommend and select products for customers based on their individual needs.
  • Follow up on leads generated from the Sales Consultants and Regional Managers.
  • Find new business opportunities and maintain a healthy pipeline for future deals
  • Find potential customers through networking, cold calling and industry research to increase sales.
  • Actively match the needs of the client with the features and benefits of the product.
  • Provide clients with relevant product and service information.
  • Describe products and explain their benefits and uses to potential customers.
  • Communicate with customers by phone and email to understand their needs.
  • Achieve monthly sales, compliance and quality targets.
  • Maintain a working knowledge of the company’s various products and services.

 

 

 

 

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